Anne M.
NairobiKenya
88% Job Success

Executive Customer Service Specialist / Content Moderator

With almost 6 years of working experience with numerous companies, I'd say I am the best addition to your team! I have a keen interest in problem-solving, answering product questions & making sure that every transaction will have a positive outcome. Email, Chat, Voice, Content Moderation are the channels that I have a lot of experience in dealing with all sorts of queries from a customer service standpoint to a more technical specialist role. A team player who does not stay in the shadows. Likes to help others not just for personal success but also for everyone's improvement. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say. Why you should hire me? Because I'm passionately committed to work and always try hard to complete my projects as perfect as possible and well before time. I have worked with many clients who admire me because of my abilities to grasp new concepts and to develop innovative ideas. I am proficient with: - Customer Service "phone, email, ticket and chat support" (3 years) - Data Entry: Searching and collecting information from the web - Admin: VA, pdf to Excel or word conversion - Recruitment Software skills : Ms Office ICDL ( Word - Excel - PowerPoint - Outlook ) : CRM Apps like oracle Siebel & Zendesk Communications & file hosting service app: Skype, Google hangout, zoom -Microsoft Office, -Google Services, -Social Media Sites, -Travel and ticketing -Wordpress, - Blog Sites, -Team Management Apps like Trello, Tools & Skills - Dropshipping business Model - Email marketing: MailChimp, Constant Contact, Active Campaign - G Suites (Gmail, Calendar, Hangouts, Google+, Drive, Docs, Sheets, Slides, Forms) - Microsoft Office (Word, PowerPoint, Excel, Outlook, Skype) - E-Commerce: Shopify, Woocommerce, Oberlo, Drofied, BigCommerce, Amazon, eBay, Hotjar and Aliexpress) - Customer Service: ZenDesk, Zoho, Ring Central - Project Management: Pipedrive, Podio, Basecamp, Trello, Teamviewer, Zoom I possess a dedicated work PC and home office. Look no further! I am what you're looking for. I am excited to discuss and assist you in your next project. Together we can achieve better results!

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Skills

  • Zendesk
  • Technical Support
  • Slack