Princess C.
Rising Talent

Customer Support Specialist | Virtual Assistant

I am Princess, a self-motivated professional who aims for personal growth, innovation, and challenges. Princess is a hard-working virtual assistant with deep customer support management experience and a proven ability to deliver exceptional results with over three years of experience in the industry. I specialize in supporting start-up businesses and helping them build a solid foundation for the company to run smoothly. Through my demonstrated expertise in customer service, client management, and virtual assistance roles across diverse industries, I am fully equipped with strong communication, problem-solving, and multitasking abilities. Work Experience: 1. Call Center Agent at Transcom Pasig, Philippines: - Managed inbound calls and email inquiries for United Parcel Services. - Assisted customers with pick-up and delivery status inquiries. 2. Account Executive at Massdrop Marketing, Philippines: - Oversaw client relationships, business proposals, and contract agreements. - Prepared weekly reports and coordinated events. - Closed 13 brand partners in 2 months 3. Virtual Assistant at Answer800, China: - Provided customer and technical support for various e-commerce platforms, assisting the sellers and buyers. - Handled orders, ticket escalations, and basic troubleshooting. 4. Customer Care Representative at ResultsCx, Philippines: - Assisted healthcare providers and members with health coverage inquiries. 5. Applicant Support at Emergency Assistance Foundation, United States: - Supported employees with grant applications for disaster and personal hardship. - Managed inbound/outbound calls, emails, and live chats. - Answering status, payment, process, and eligibility inquiries. Additional Skills: - Strong communication skills honed through customer-facing roles. - Proficient in client management, business proposals, and contract negotiations. - Experienced in problem-solving, handling ticket escalations, and basic troubleshooting. - Capable of multitasking across various communication channels and tasks. - Demonstrated adaptability through navigating different industries and roles effectively. - Diligently works with accuracy, quality, and rapport.
Work history

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  • Social Media Management
  • Communication Skills
  • Voice Recording
  • Marketing
  • Email Template
  • Virtual Assistance
  • Typing
  • Computer Basics
  • Email Communication
  • Telemarketing