Audrey Orely P.
PetionvilleHaiti

Bilingual Customer Support |Phone,Email&Live Chat |Virtual Assistant

I'm Audrey Pierre. And I'm thrilled to have the opportunity to work with you on Upwork. Why Choose Me? I'm dedicated to providing outstanding Customer Service. From resolving inquiries to building positive relationships, I have a deep understanding of what it takes to keep Customers happy. ✓ Effective Communication: Clear and empathetic communication is my strengh. I perform in handling Customer interactions with professionalism and courtesy. ✓ Problem-Solving Pro: Complex issues are no challenge. I have a knack for solving problems swiftly and efficiently, ensuring Customer satisfaction. ✓ Process Optimization: I'm skilled in streamlining customer service processes for maximum efficiency and minimal Customer effort. ✓ Team Collaboration: Working well with colleagues and other departments is key to ensuring a seamless Customer experience. My Services: -Customer Support: Handling Customer inquiries, complaints, and requests. -Live Chat Support: Real-time assistance for website visitors. -Email Support: Prompt and detailed responses to customer emails. -Technical Support: Troubleshooting and technical issue resolution. -Complaint Resolution: Addressing and resolving customer complaints. -Feedback Analysis: Analyzing customer feedback for process improvement. -Customer Satisfaction Surveys: Creating and conducting surveys to gauge satisfaction. Let's Collaborate: I'm eager to discuss your Customer service needs and explore how I can contribute to your business success. I pride myself on my work ethic, which I am glad to say has received the commendation of those I have worked with. I take the initiative to research, and if needed, request more information from my clients to deliver quality work within the given time frame. less Feel free to send me a message right here on Upwork. I'll respond promptly. Let's elevate your Customer service and drive your business forward!
Work history

Audrey Orely P. has more jobs. Create an account to review them
Skills

Skills

  • Email Support
  • Customer Care
  • Customer Experience
  • Customer Satisfaction
  • EMR Data Entry
  • Scheduling & Assisting Chatbot
  • Ecommerce
  • Communication Skills
  • Problem Resolution

Testimonials

Endorsements from past clients

"I express my appreciation for the performance delivered by Audrey in our Customer Service. Your profound understanding of our needs pleasantly surprised us. Your responsiveness and infinite patience are invaluable assets in this project. Our Team acknowledge the evident added value of our collaboration. Your commitment to ensuring satisfaction is undeniable, and there is no doubt that you have played a key role in the continuous success of this mission. "

RINALDO R. | Customer Service Manager
Customer Service AI Integration Nov 2023

Verified