Xyon M.
Makati CityPhilippines
100% Job Success
Top Rated Plus

Customer Service

I've been immersed in the dynamic matrix of the BPO industry since 2010, where my journey has been a continuous metamorphosis of skills and roles. I started as a customer service agent, swiftly becoming a subject matter expert through my dedication and expertise. This led me to further heights as I assumed the responsibilities of an escalations manager, followed by a promotion to quality assurance manager, all while enjoying the support and encouragement of senior management. In addition to these wins, two different employers entrusted me with the trainer role, a testament to my proficiency in the field. My experience has encompassed voice and non-voice accounts, allowing me to provide comprehensive assistance to clients, agents, brokers, and businesses. My versatility extends across diverse industries, from technical support, e-commerce, and telecommunications to insurance, finance, and fraud management, making me adept at navigating the multifaceted landscape of customer service.

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Skills

  • Zendesk
  • Team Management
  • Email Support
  • Intercom
  • Google Sheets
  • Email Communication
  • Communication Skills
  • Technical Support
  • Quality Assurance
  • Customer Satisfaction

Testimonials

Endorsements from past clients

"Xyon was with our team for years and proved herself during her time at Nexar. First as a QA manager who helped coach our agents to become best in class and then as a B2B SMB agent who helped our business clients enjoy their Nexar products. Xyon is creative, personable, hilarious and really great to work with. Any team would be lucky to have her!"

Racheli D.
Jan 2024

Verified

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