Eric B. Status: Offline
TaclobanPhilippines
96% Job Success

IT Technical Support Specialist

I am a highly motivated type of individual solid determination, 18 years experienced in IT support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. I have 18 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
Work history

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Skills

Skills

  • Technical Support
  • IT Support
  • Customer Service
  • Helpdesk
  • Customer Support
  • Computer Network
  • Windows Administration
  • Online Chat Support
  • ServiceNow
  • Mac OS X Administration
  • Phone Support
  • Computer Skills
  • Ticketing System
  • IT Service Management
  • Information Technology Strategy