Eric B.
Tacloban, Philippines
96%
Job Success
IT Technical Support Specialist
$20.00/hr
I am a highly motivated type of individual solid determination, 18 years experienced in IT support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision.
I have 18 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly.
Key services:
✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager)
✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom)
✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. )
✔Email Management
✔Phone
✔Project Management
✔MS Application
✔Internet Research
✔Knowledge Base
✔Standard Operating Procedure SOP and Quality Assurance
✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
Work history
Work history
Windows PC and Mac Support
Oct 17, 2018
-
Nov 22, 2024
No feedback given
Private earnings
Level II Tech Support Specialist
Dec 1, 2023
-
Dec 22, 2023
No feedback given
Private earnings
Helpdesk Support Technician
Dec 15, 2020
-
May 24, 2023
"Eric worked for us as a Senior Service Desk Analyst for almost 2.5 years. He was a great team player, motivated and a fast learner. He was able to complete…
Private earnings
Tech support agent, must have experience fixing basic desktop level issues, near native English
Oct 25, 2020
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Jun 16, 2021
"Eric is knowledgeable and responsible"
Private earnings
Research Specialist: To coordinate and build Server/Storage/Network Knowledge Base. Long term job
Mar 21, 2017
-
Feb 10, 2018
No feedback given
Private earnings
Helpdesk
Aug 20, 2013
-
Apr 26, 2017
No feedback given
Private earnings
Remote HelpDesk for Our Clients
Oct 25, 2016
-
Oct 31, 2016
Private earnings
Technical Help Desk Support
Jun 8, 2015
-
Sep 5, 2016
Private earnings
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Skills
Skills
- Technical Support
- IT Support
- Customer Service
- Helpdesk
- Customer Support
- Computer Network
- Windows Administration
- Online Chat Support
- ServiceNow
- Mac OS X Administration
- Phone Support
- Computer Skills
- Ticketing System
- IT Service Management
- Information Technology Strategy