Eric B.
Tacloban, Philippines
100%
Job Success
Top Rated Plus
IT Technical Support Specialist
$20.00/hr
I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision.
Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly.
Key services:
✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager)
✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom)
✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. )
✔Email Management
✔Phone
✔Project Management
✔MS Application
✔Internet Research
✔Knowledge Base
✔Standard Operating Procedure SOP and Quality Assurance
✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
Connection : 100 MBPS Fiber Optic with 2 5G backup Modems 5 to 40 MBPs.
Computers and Equipment's : 1 Desktop 32Gb RAM with 2 monitors Ryzen 5 3600
1 i5 Laptop 16Gb RAM 5 - 8 hours battery life
2 Headsets with Noise Cancellation
Backup Generator 3.5 KVA
Customize Home office (Sound proof)
Work History
Tech support agent, must have experience fixing basic desktop level issues, near native English
5.00
Oct 26, 2020
-
Jun 16, 2021
"Eric is knowledgeable and responsible"
Private earnings
Research Specialist: To coordinate and build Server/Storage/Network Knowledge Base. Long term job
Mar 22, 2017
-
Feb 10, 2018
No feedback given
Private earnings
Eric B. has more jobs. Create an account to review them
Portfolio
Eric B.
Tacloban, Philippines
100%
Job Success
Top Rated Plus
7
Total Jobs
18,722
Total Hours
View profile
All work
IT Technical Support Specialist
Specializes in$20.00/hr
I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision.
Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly.
Key services:
✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager)
✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom)
✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. )
✔Email Management
✔Phone
✔Project Management
✔MS Application
✔Internet Research
✔Knowledge Base
✔Standard Operating Procedure SOP and Quality Assurance
✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
Connection : 100 MBPS Fiber Optic with 2 5G backup Modems 5 to 40 MBPs.
Computers and Equipment's : 1 Desktop 32Gb RAM with 2 monitors Ryzen 5 3600
1 i5 Laptop 16Gb RAM 5 - 8 hours battery life
2 Headsets with Noise Cancellation
Backup Generator 3.5 KVA
Customize Home office (Sound proof)
Work History
Tech support agent, must have experience fixing basic desktop level issues, near native English
5.00
Oct 26, 2020
-
Jun 16, 2021
"Eric is knowledgeable and responsible"
Private earnings
Research Specialist: To coordinate and build Server/Storage/Network Knowledge Base. Long term job
Mar 22, 2017
-
Feb 10, 2018
No feedback given
Private earnings
Eric B. has more jobs. Create an account to review them
Portfolio
Hours per week
As Needed - Open to Offers