Jonah G.
Mandaluyong CityPhilippines
100% Job Success

Short Term Rental Virtual Assistant

With a wealth of experience, I have successfully managed properties on top booking platforms, including: •Airbnb • •Expedia •Homeaway / Vrbo •Agoda My Expertise: Payment Collection: I excel at collecting payments, including damage deposits (for non-Airbnb bookings), ensuring a secure and hassle-free transaction process for guests and property owners. Vetting & Screening: I conduct thorough background checks on guests, leveraging various resources, including TPS and social media accounts, to ensure your property remains secure and your guests are trustworthy. Check-in Instructions: I provide clear and detailed check-in instructions to ensure a seamless and stress-free arrival experience for guests. Invoice Creation (Xero): I'm proficient in using Xero to create and manage invoices, streamlining your financial processes. Maintenance Reporting: I promptly report and coordinate the resolution of any maintenance issues, ensuring your property is always in top condition. In-House Assistance: I'm your go-to person for addressing in-house issues like lockouts and power outages, providing quick solutions to keep guests comfortable and satisfied. Calendar Optimization: I expertly manage your property's availability, preventing overbookings Answering Potential Clients' Queries: Responding to inquiries from potential clients, showcasing the property's best features, and addressing any questions or concerns they may have. I'm well-versed in various tools and software, including: Property Management: Hostify, Hostaway Task Management: Asana, Financial: Stripe, Xero Booking Platforms: Airbnb, extranet, Expedia Partner Central, Vrbo Housekeeping Management : VRS Operto Background Checking: Formstack, TPS Communication: Hospitable, Spoke, Ring Central Time Tracker: Time doctor, Top tracker & Upwork Tracker Ready to boost your property's bookings and guest experiences? Let's discuss how I can tailor my services to your unique needs. Contact me today, and let's embark on a journey to property management excellence together!
Work history

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  • Inbound Inquiry
  • Email Support
  • Travel & Hospitality
  • Outbound Call
  • Email Communication
  • Hospital Services
  • Front Desk
  • Property Management
  • Booking Management System