Usman G.
100% Job Success
Top Rated

General Manager: Sales and Customer Service GURU

I have 16+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to e-commerce operations management and customer service/support. My entire experience is based on serving North American market. I have also worked as a customer service and operations manager in call center for 5+ years where quality assurance and customer service/sales training was part of my job. This unique blended experience of sales and customer service makes me standout from the crowd. Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult/complex and upset customers in excellent manner but also ends the conversation with upselling additional product/service and converts them into a repeat customer? Well I am that guy. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify Dropshipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
Work history

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  • Email Support
  • Phone Support
  • Shopify
  • Ecommerce
  • Telemarketing
  • Email Communication