Bilal A.
CambridgeUnited Kingdom
84% Job Success

Real Estate | Property Management | Airbnb | Maintenance Coordinator

Hi, my name is Bilal ! I am excited to share with you my experience in the real estate and property management industry as a Virtual Assistant (VA). Throughout my 7-year career, I have had the privilege of working with multiple property management companies, where I have honed my skills in various aspects of the industry. From handling the marketing of vacant units, rent collections, and leasings, to managing evictions, escrow, delinquencies, and bookkeeping, I have done it all. Moreover, I have experience in working on payment plans with the tenants, signing the lease and completing the move-in process, also worked on Section 8 failed inspections & abatements, Section 8 rent collections, (entering transactions) leasings (RFTA), payables, receivables, bank reconciliations, creating management fees, owners disbursements, sends owners packets, paying property taxes and rental registrations, utility bills, and repairs, and maintenance of the occupied units. As a maintenance coordinator, I have handled several tasks: - Manage all incoming tenant maintenance requests - Answer all incoming tenant questions/requests - Work with tenants to remedy HOA violations/registrations -Creating work orders & Manage the maintenance, and repairs of the property, including overseeing repairs and maintenance requests from tenants. Having great construction knowledge and completing make-readies, unit turn, handling city violations, POS violations, and Abatements with section 8 tenants. Address tenant concerns and complaints, and work to resolve any issues that arise, dealt with the insurance companies to schedule an appointment with the adjuster. Maintain accurate records of all financial transactions related to the property, including income, expenses, and repairs. Ensure that the property complies with all applicable laws and regulations. Build and maintain positive relationships with tenants, vendors, owners. Develop and implement policies and procedures to ensure the efficient and effective management of the property. I also worked as a leasing specialist with a 3-year track record of success applying strong customer service skills to meet quality prospects, convert leads, and go through the leasing process and conduct background checks, residential history checks, and employment history checks. Before conducting in-depth background checks, pre-screen potential tenants by gathering basic information such as their contact details, desired move-in date, and any specific requirements they may have. This step helps filter out applicants who may not meet your basic criteria. Once you receive completed rental applications or basic details, you can proceed with background checks. Perform a criminal background check to identify any criminal records or history of relevant offenses. Contact the applicant's previous landlords or property managers to verify their rental history and also contact the applicant's current employers to verify their employment history, income stability, and job reliability. Once you have chosen a tenant, prepare a lease agreement that outlines the terms and conditions of the tenancy. I have also worked with section 8 leases (RFTA) and run through their process as well. In addition to my extensive knowledge of property management, I am proficient in using software like AppFolio, Buildium, Quickbooks, Doorloop, Yardi, Property Meld, Latchel, Rent Manager, OTTO, Entrata, Arthur Online, Xero, Resman and PropertyWare. I possess advanced proficiency in utilizing Microsoft Office, including Office 365, among other productivity tools. I have also used CRM tools such as Monday, Asana, LeadSimple, Trello Board and Clickup, and also worked on leasing software such as Zumper, showMojo, Zillow, Tenant Turner, Turbo Tenant etc. I have also worked with HOA Management: Serving as the main point of contact for all HOA-related matters and addressing inquiries and concerns from homeowners and tenants. Manage financial aspects, including collecting dues, creating budgets, and ensuring timely payments for maintenance and utilities. Coordinate and schedule regular HOA meetings, prepare agendas, and document meeting minutes. Enforce HOA rules and regulations, addressing violations and coordinating necessary actions with homeowners and property management. I have also worked with many real estate agents as their unlicensed Virtual assistant. I used to work on MLS to find properties listed for investors, run comps, and send contracts to the sellers. I have done cold calling and handled follow-ups via calls, texts, and emails. I have experience utilizing various calling software solutions like RingCentral, Google Voice, and 8x8 for making phone calls. I am looking to provide you with the best property management solutions. Thank you
Work history

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  • Macros
  • Property Management
  • Email Communication
  • Pivotal Software Pivotal Tracker
  • Communication Skills
  • Real Estate
  • Lease