Francis Jay N.

Francis Jay N.

ManilaPhilippines
Job Success
Top Rated

Virtual Assistant Specialist/Project Management/Data Entry/IT Support

Hi, I am Francis Jay; I worked as Professional technical support for almost five years and have various skills ranging from computer diagnostic, troubleshooting, virus removal, hardware/software optimization, and system tweaks. Specialize in any OS from Windows XP up to recent Windows 10 also MAC and Linux. Can provide expert services from data entry, customer service, email management, and tech—skill training. I was recently hired here in Upwork as a back support technician for Odoo and Project Manager using Teamwork, March, and Trello. Other skills: ✅Know how to identify hardware issues without having the computer itself. (asking the customer from time to time to get the information needed) Tools: 📓knowledgeable in CRM and any ticketing systems. 🖥knowledgeable in any remote access. 🛠3rd party application usage (but with precautions) 🛠application installation and specs required. 🛡removal of virus infection manually on a computer without using automated software. 💾back up and restores files missing 📈Accounting, Invoices, and billing ✅Microsoft Office, Google Docs, and sheet. ✅*Microsoft Teams ✅*Odoo and other project management tools. None computer-related skills: ✔Knows how to resolve a problematic situation and complex task. ✔Knows how to find complicated steps and having patience working on the assignments. ✔customer resolution first attitude. ✔Easy to trained and following linear guidelines about the task.
Oct 5, 2021 - Apr 28, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 9, 2021 - Oct 29, 2021
Private earnings
Rating is 4.8 out of 5.
4.80 Aug 7, 2021 - Aug 13, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 5, 2021 - Aug 2, 2021

"Thank you for your warm welcome. Hope I will work with you again."

Private earnings
Rating is 5 out of 5.
5.00 Oct 13, 2020 - Feb 10, 2021

"Francis is a wonderful agent, who always gave his best. He is a quick learner and always exceeded our expectation. He has great soft skills and is a team player and has great technical knowledge."

Private earnings

Francis Jay N. has more jobs. Create an account to review them

Portfolio

Virtual Assistance
Virtual Assistance
IT Helpdesk
IT Helpdesk
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Francis Jay N.

Francis Jay N.

ManilaPhilippines
Job Success
Top Rated
11
Total Jobs
1,609
Total Hours

View profile

Virtual Assistant Specialist/Project Management/Data Entry/IT Support

Specializes in
Hi, I am Francis Jay; I worked as Professional technical support for almost five years and have various skills ranging from computer diagnostic, troubleshooting, virus removal, hardware/software optimization, and system tweaks. Specialize in any OS from Windows XP up to recent Windows 10 also MAC and Linux. Can provide expert services from data entry, customer service, email management, and tech—skill training. I was recently hired here in Upwork as a back support technician for Odoo and Project Manager using Teamwork, March, and Trello. Other skills: ✅Know how to identify hardware issues without having the computer itself. (asking the customer from time to time to get the information needed) Tools: 📓knowledgeable in CRM and any ticketing systems. 🖥knowledgeable in any remote access. 🛠3rd party application usage (but with precautions) 🛠application installation and specs required. 🛡removal of virus infection manually on a computer without using automated software. 💾back up and restores files missing 📈Accounting, Invoices, and billing ✅Microsoft Office, Google Docs, and sheet. ✅*Microsoft Teams ✅*Odoo and other project management tools. None computer-related skills: ✔Knows how to resolve a problematic situation and complex task. ✔Knows how to find complicated steps and having patience working on the assignments. ✔customer resolution first attitude. ✔Easy to trained and following linear guidelines about the task.
Oct 5, 2021 - Apr 28, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 9, 2021 - Oct 29, 2021
Private earnings
Rating is 4.8 out of 5.
4.80 Aug 7, 2021 - Aug 13, 2021
Private earnings
Rating is 5 out of 5.
5.00 Jul 5, 2021 - Aug 2, 2021

"Thank you for your warm welcome. Hope I will work with you again."

Private earnings
Rating is 5 out of 5.
5.00 Oct 13, 2020 - Feb 10, 2021

"Francis is a wonderful agent, who always gave his best. He is a quick learner and always exceeded our expectation. He has great soft skills and is a team player and has great technical knowledge."

Private earnings

Francis Jay N. has more jobs. Create an account to review them

Portfolio

Virtual Assistance
Virtual Assistance
IT Helpdesk
IT Helpdesk
Want to see more? Create Account
As Needed - Open to Offers
MBS Solutions
MBS Solutions
337,557 hours
99% Job Success
Top Rated Plus