Fairouscha W.
JohannesburgSouth Africa

Customer Success Manager | Customer experience | Operations Specialist

Throughout my career, I have excelled in business administration, specializing in financial analysis, contract negotiation, and relationship building. My experience as a Billing Team Leader has given me the expertise to analyze complex financial data, ensure precise billing processes, and optimize revenue management systems. With meticulous attention to detail and excellent organizational skills, I can effectively collaborate with cross-functional teams, driving efficiency and success. As a Media Planner, I have gained valuable insights into market trends, consumer behavior, and advertising strategies. This experience has strengthened my analytical capabilities, enabling me to identify lucrative licensing opportunities, evaluate their commercial viability, and create strategic plans to maximize revenue growth. Additionally, my exceptional project management skills have allowed me to successfully oversee multiple campaigns and ensure their timely implementation. In my role as a Customer Service Team Leader, I have honed my communication and relationship-building skills while managing a team dedicated to delivering exceptional customer experiences. By fostering strong stakeholder relationships and understanding their unique needs, I consistently achieve high customer satisfaction ratings. I prioritize effective communication channels and prompt issue resolution to ensure customer loyalty. Complementing my professional experiences, my academic background in Business Administration provides a strong foundation in financial analysis, strategic planning, and business ethics. I possess a comprehensive understanding of licensing agreements, intellectual property rights, and the legal frameworks that govern them. With my diverse skill set and passion for implementing core business structures to drive revenue growth and sustainability, I am confident that I will be a valuable asset to your team. I am eager to leverage my expertise to forge successful partnerships and contribute to the growth and profitability of your organization.

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Skills

  • Customer Experience Research
  • Customer Experience
  • Journey Mapping
  • Accounts Payable
  • Media Monitoring
  • AI Chatbot