Michael K.

Michael K.

PavasCosta Rica
Job Success
Top Rated

Danish-English-Spanish: Inside Sales, Telemarketing, E-Com, Cust. Serv

Native Danish speaker. Born, raised, and graduated in Denmark. Native English speaker. Spent 2 yrs of my childhood in NY and completed 2 College Degrees from Miami College: Business Admin. & Physical Therapy Assistant. Fluent Spanish speaker. Studied and lived 18 years in Spanish speaking country. I am a very experienced (18 years) professional: VA, E-Commerce, Customer Service/Support, Telemarketing, Appointments, Inside Sales, Translations, Data Entry, Retention, Emails, Chat, Research, Marketing, Admin, Moderator, Tech Support, Dropshipping, Gaming. For 13 years I ran a successful Worldwide E-Commerce business with drop shipping. I consider myself a dynamic multitasking professional. In the last 5 years I have succeeded as a Freelancer working at home in a virtual environment. I am proficient with many CRM’s, Softphone systems, also Excel, and Google Sheets. Volunteer and Charity work is a passion of mine, the following has been done and is being done: - National Wheelchair Olympics - Miami 1991 - Miami Bridge - Boys Home - Miami 1992 - Mount Sinai Hospital 2 years - Miami Beach (1993 - 1995) - Hogar Crea Niños, Heredia - Donations & Football Coach (Organizing kids fun and games competitions in (2001 - 2004). - Hogar Crea Adultos, Pavas - Providing work & charity (2004 - 2007) - Todos Podemos - Donations and charity (2006 - 2008) - Casa de Paz - Donations (2010 - 2014) - I. C. O. R. E. F. A. - Donations & assistance in kids events (2010 - 2019) - S. F. J. - Various Events for kids (2007 - 2017) - Esperanza Urbana (NGO) - Feeding the homeless (2017 - present) Board member - esperanzaurbana /juntadirectiva/ (With Emma Lees & David Charnook) Since 2014 years I have worked in call centers, online companies, and as a freelancer. Doing online sales, cs, retention with clients and affiliates, in the role of agent and manager. - Chat & chat scripts - Customer service - Sales - Retention - Marketing strategies - Promo emails - Fraud - HR - Appointment setter for Merck Millipore in Denmark - Google mapping - CRM & ERP Inside sales appointments and proposals for Microsoft - Denmark and the UK - ISA for Real Estate agents - Partner Recruitment Adviser Denmark – Microsoft Project at Modern Partner Factory - Vivino customer experience, complete accounts access Denmark, IE & UK - references upon request UCC - with - references upon request Took a Special course on how to change pitch and volume, when to pause & sound excited. Using Tonalities, Empathy, Enthusiasm & Smiling does come through on the phone. I feel that to succeed as a freelancer doing online jobs, one must truly care and try to help. Best Regards Sincerely Michael Kristensen
Rating is 5 out of 5.
5.00 Nov 21, 2022 - Feb 7, 2023

"It was a pleasure to work with such a great professional and communicator. Unfortunately, our project has been put off, but we will try to onboard him as soon as we reactivate it. 10/10 for Michael, highly recommendable."

Private earnings
Rating is 5 out of 5.
5.00 May 27, 2022 - Nov 25, 2022

"Michael is a reliable worker, and he implied himself with our project and gave us proper feedback to help improve it. Also, a great communicator, he connected well with the participants to the interviews. I hope to work with him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Jun 22, 2022 - Jul 27, 2022
Private earnings
Rating is 5 out of 5.
5.00 Feb 7, 2021 - May 6, 2022
Private earnings
Rating is 5 out of 5.
5.00 Apr 12, 2021 - Jan 28, 2022

"Among the best freelancers we've ever worked with. Never missed a deadline and found insightful ways to over-deliver / anticipate our needs."

Private earnings
Rating is 5 out of 5.
5.00 May 22, 2021 - Jun 25, 2021

"Mike has been a great customer service representative for our company! We, unfortunately, had to do some changes to our project that's why we have to part ways for now, but we 100% recommend Mike Thank you!"

Private earnings
Rating is 4.8 out of 5.
4.80 Jun 2, 2020 - Jun 18, 2020

"Michael worked in the Customer Measurement project as a Danish speaking interviewer and has shown a desire to perform excellence during the calls, deep understanding of how to receive meaningful feedback from the clients. He is an experienced communicator. It was pleasant to work with him, he met all deadlines, achieved daily goals, and was very responsible. I enjoyed working with Michael and will likely have additional jobs for him in the future."

"Thank you Maria, it was a great project to participate in. I felt very comfortable with the training. This is a serious company working for a very serious client. All freelancers are treated with respect and in a very friendly tone. I was happy to do my best and work hard for them."

Private earnings
Rating is 5 out of 5.
5.00 Mar 31, 2020 - Apr 3, 2020

"Very competent person, to know how to manage the after-sales service perfectly. I recommend Mike"

Private earnings
Dec 5, 2018 - Sep 3, 2019

No feedback given

Private earnings
Jan 22, 2018 - Mar 24, 2019

No feedback given

Private earnings

Michael K. has more jobs. Create an account to review them
Michael K.

Michael K.

PavasCosta Rica
Job Success
Top Rated
27
Total Jobs
6,134
Total Hours

View profile

Danish-English-Spanish: Inside Sales, Telemarketing, E-Com, Cust. Serv

Specializes in
Native Danish speaker. Born, raised, and graduated in Denmark. Native English speaker. Spent 2 yrs of my childhood in NY and completed 2 College Degrees from Miami College: Business Admin. & Physical Therapy Assistant. Fluent Spanish speaker. Studied and lived 18 years in Spanish speaking country. I am a very experienced (18 years) professional: VA, E-Commerce, Customer Service/Support, Telemarketing, Appointments, Inside Sales, Translations, Data Entry, Retention, Emails, Chat, Research, Marketing, Admin, Moderator, Tech Support, Dropshipping, Gaming. For 13 years I ran a successful Worldwide E-Commerce business with drop shipping. I consider myself a dynamic multitasking professional. In the last 5 years I have succeeded as a Freelancer working at home in a virtual environment. I am proficient with many CRM’s, Softphone systems, also Excel, and Google Sheets. Volunteer and Charity work is a passion of mine, the following has been done and is being done: - National Wheelchair Olympics - Miami 1991 - Miami Bridge - Boys Home - Miami 1992 - Mount Sinai Hospital 2 years - Miami Beach (1993 - 1995) - Hogar Crea Niños, Heredia - Donations & Football Coach (Organizing kids fun and games competitions in (2001 - 2004). - Hogar Crea Adultos, Pavas - Providing work & charity (2004 - 2007) - Todos Podemos - Donations and charity (2006 - 2008) - Casa de Paz - Donations (2010 - 2014) - I. C. O. R. E. F. A. - Donations & assistance in kids events (2010 - 2019) - S. F. J. - Various Events for kids (2007 - 2017) - Esperanza Urbana (NGO) - Feeding the homeless (2017 - present) Board member - esperanzaurbana /juntadirectiva/ (With Emma Lees & David Charnook) Since 2014 years I have worked in call centers, online companies, and as a freelancer. Doing online sales, cs, retention with clients and affiliates, in the role of agent and manager. - Chat & chat scripts - Customer service - Sales - Retention - Marketing strategies - Promo emails - Fraud - HR - Appointment setter for Merck Millipore in Denmark - Google mapping - CRM & ERP Inside sales appointments and proposals for Microsoft - Denmark and the UK - ISA for Real Estate agents - Partner Recruitment Adviser Denmark – Microsoft Project at Modern Partner Factory - Vivino customer experience, complete accounts access Denmark, IE & UK - references upon request UCC - with - references upon request Took a Special course on how to change pitch and volume, when to pause & sound excited. Using Tonalities, Empathy, Enthusiasm & Smiling does come through on the phone. I feel that to succeed as a freelancer doing online jobs, one must truly care and try to help. Best Regards Sincerely Michael Kristensen
Rating is 5 out of 5.
5.00 Nov 21, 2022 - Feb 7, 2023

"It was a pleasure to work with such a great professional and communicator. Unfortunately, our project has been put off, but we will try to onboard him as soon as we reactivate it. 10/10 for Michael, highly recommendable."

Private earnings
Rating is 5 out of 5.
5.00 May 27, 2022 - Nov 25, 2022

"Michael is a reliable worker, and he implied himself with our project and gave us proper feedback to help improve it. Also, a great communicator, he connected well with the participants to the interviews. I hope to work with him in the future."

Private earnings
Rating is 5 out of 5.
5.00 Jun 22, 2022 - Jul 27, 2022
Private earnings
Rating is 5 out of 5.
5.00 Feb 7, 2021 - May 6, 2022
Private earnings
Rating is 5 out of 5.
5.00 Apr 12, 2021 - Jan 28, 2022

"Among the best freelancers we've ever worked with. Never missed a deadline and found insightful ways to over-deliver / anticipate our needs."

Private earnings
Rating is 5 out of 5.
5.00 May 22, 2021 - Jun 25, 2021

"Mike has been a great customer service representative for our company! We, unfortunately, had to do some changes to our project that's why we have to part ways for now, but we 100% recommend Mike Thank you!"

Private earnings
Rating is 4.8 out of 5.
4.80 Jun 2, 2020 - Jun 18, 2020

"Michael worked in the Customer Measurement project as a Danish speaking interviewer and has shown a desire to perform excellence during the calls, deep understanding of how to receive meaningful feedback from the clients. He is an experienced communicator. It was pleasant to work with him, he met all deadlines, achieved daily goals, and was very responsible. I enjoyed working with Michael and will likely have additional jobs for him in the future."

"Thank you Maria, it was a great project to participate in. I felt very comfortable with the training. This is a serious company working for a very serious client. All freelancers are treated with respect and in a very friendly tone. I was happy to do my best and work hard for them."

Private earnings
Rating is 5 out of 5.
5.00 Mar 31, 2020 - Apr 3, 2020

"Very competent person, to know how to manage the after-sales service perfectly. I recommend Mike"

Private earnings
Dec 5, 2018 - Sep 3, 2019

No feedback given

Private earnings
Jan 22, 2018 - Mar 24, 2019

No feedback given

Private earnings

Michael K. has more jobs. Create an account to review them
Less than 30 hrs/week

< 24 hrs response time