Nathaniel P.
Akron, OH
90%
Job Success
Customer Support & Operations Guru
$17.00/hr
Whether you're looking for customer services or operational support, I'm here for you. Successful work in e-commerce, mobile apps, legal, education, and security clients since 2013. Focusing on what's important is my daily drive. Let's talk about your needs today, drop me a message.
Work history
Work history
Customer Support Agent to manage Zendesk tickets
4.40
Nov 10, 2018
-
Sep 13, 2024
Freelancer's response
"I appreciate the feedback on the contract, however, I must strongly disagree with the ratings for Communication and Cooperation, These were the 2 main reasons for resigning from SmartNews before…Private earnings
Video Monitoring
5.00
Jun 6, 2023
-
Sep 3, 2024
"Nathan and Affordable USA Outsourcing provided video monitoring services for our company. He consistently carried out his core responsibilities of camera monitoring throughout our contract period. We appreciate Nathan's flexibility…
Private earnings
Application reviewer
5.00
Feb 27, 2023
-
Apr 1, 2024
Private earnings
Tier 1 Customer / Product Support Representatives
May 15, 2023
-
Nov 3, 2023
No feedback given
Private earnings
Video Monitoring
5.00
Mar 21, 2023
-
Mar 31, 2023
"This is our second contract with Nathan and we really enjoy working with him. He puts his clients first and is very detailed with his work. We will continue working…
Private earnings
Overnight Video Monitoring Specialist
5.00
Nov 10, 2022
-
Feb 6, 2023
"Nathan is absolutely awesome to work with. He brought professionalism and structure to our business processes and put our business in a better place to scale. Nathan built a new…
Private earnings
Virtual Assistant needed for Wordpress eLearning site
4.00
Feb 2, 2022
-
Feb 22, 2022
Freelancer's response
"I appreciate the chance to be among your long list of VAs at Digital Cloud."Private earnings
New Client Intake Specialist
3.70
Jul 15, 2020
-
Jul 3, 2021
"Nathan was helpful in assisting with new client leads on the weekends. Nathan did a good job of responding to leads quickly and gathering relevant info for every lead. Nathan…
Private earnings
Office Calls & Call Note Taking
Apr 10, 2020
-
Jan 15, 2021
No feedback given
Private earnings
Customer Support for SaaS business
Aug 4, 2020
-
Jan 15, 2021
No feedback given
Private earnings
Part-Time Email support agent in English
Jan 6, 2024
-
Present
Job in progress
Private earnings
Intake Clerk (Virtual Law Office)
Jul 26, 2021
-
Present
Job in progress
Private earnings
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Skills
Skills
- Zendesk
- Legal
- Communications
- Slack
- Social Customer Service
- Product Knowledge
- Interpersonal Skills
- Office 365
- Email Communication
- Security Operation Center
- Google Workspace