Oluwaseun A.

Oluwaseun A.

LagosNigeria

M365 Support / Consultant / Trainer

My Top skills and experience are, • Excellent troubleshooting skills, Level II and above technical support experience. • Experience with Microsoft 365 troubleshooting tools. • Experience in an M365 Administrator role. • Expert experience with Exchange Online. • Expert experience with SharePoint Online. • Knowledge of Azure Active Directory and networking. • Basic knowledge of PowerShell (basic commands/scripting). • Managing and troubleshooting Teams and OneDrive. • Experience with DirectSyn (AD Connect) setup and configuration. • Experience with DNS, including setup. • Knowledge of ADFS. • Ability to deploy apps to the Microsoft 365 environment. • Ability to build competency in a team to deliver customer requirements. • Providing online support for English speaking Microsoft 365 customers • Scoping a customer’s issue by collecting the relevant facts and investigate the problem by utilizing provided resources, involving others as needed, and doing my research in real-time. • Empowering customers to find information, self-solve when they decide to, and learn more about Microsoft 365 products and Windows services. • Documenting my technical work and research to help my teammates improve the product and improve the support experience. • Maintaining a proactive approach to customer empathy, identifying customer satisfaction concerns, and managing customer expectations Below are some of the technical issues I have resolved, 1. downloading, installing, and activating Microsoft 365 and Windows 2. Creating office 365 tenant, user account, and user license management through Azure Portal and Office 365 admin center using GUI and PowerShell 3. Creating and managing user mailboxes/ shared mailbox through Exchange Admin Center Using GUI and PowerShell 4. Importing and exporting emails as PST files 5. Managing retention policies and litigation hold, 6. Creating and Managing Data loss Prevention policies 7. Configuring SPF, DKIM, and DMARC 8. Configuring Anti-spam, Anti-Phishing and Anti-malware policies 9. Managing User accounts and syncing from Active Directory to Azure Active Directory using AD connect 10. Managing of files and folders in SharePoint Online and OneDrive 11. Setting up and Managing Microsoft Teams for the Organization. 12. Outlook Calendar sharing 13. Integrating SharePoint Online, Outlook, and Microsoft teams 14. Moving items from OneDrive Personal to OneDrive for business
Rating is 5 out of 5.
5.00 Jul 3, 2021

"Job done, done well, delivered as promised"

Private earnings

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Oluwaseun A.

Oluwaseun A.

LagosNigeria
1
Total Jobs

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M365 Support / Consultant / Trainer

Specializes in
My Top skills and experience are, • Excellent troubleshooting skills, Level II and above technical support experience. • Experience with Microsoft 365 troubleshooting tools. • Experience in an M365 Administrator role. • Expert experience with Exchange Online. • Expert experience with SharePoint Online. • Knowledge of Azure Active Directory and networking. • Basic knowledge of PowerShell (basic commands/scripting). • Managing and troubleshooting Teams and OneDrive. • Experience with DirectSyn (AD Connect) setup and configuration. • Experience with DNS, including setup. • Knowledge of ADFS. • Ability to deploy apps to the Microsoft 365 environment. • Ability to build competency in a team to deliver customer requirements. • Providing online support for English speaking Microsoft 365 customers • Scoping a customer’s issue by collecting the relevant facts and investigate the problem by utilizing provided resources, involving others as needed, and doing my research in real-time. • Empowering customers to find information, self-solve when they decide to, and learn more about Microsoft 365 products and Windows services. • Documenting my technical work and research to help my teammates improve the product and improve the support experience. • Maintaining a proactive approach to customer empathy, identifying customer satisfaction concerns, and managing customer expectations Below are some of the technical issues I have resolved, 1. downloading, installing, and activating Microsoft 365 and Windows 2. Creating office 365 tenant, user account, and user license management through Azure Portal and Office 365 admin center using GUI and PowerShell 3. Creating and managing user mailboxes/ shared mailbox through Exchange Admin Center Using GUI and PowerShell 4. Importing and exporting emails as PST files 5. Managing retention policies and litigation hold, 6. Creating and Managing Data loss Prevention policies 7. Configuring SPF, DKIM, and DMARC 8. Configuring Anti-spam, Anti-Phishing and Anti-malware policies 9. Managing User accounts and syncing from Active Directory to Azure Active Directory using AD connect 10. Managing of files and folders in SharePoint Online and OneDrive 11. Setting up and Managing Microsoft Teams for the Organization. 12. Outlook Calendar sharing 13. Integrating SharePoint Online, Outlook, and Microsoft teams 14. Moving items from OneDrive Personal to OneDrive for business
Rating is 5 out of 5.
5.00 Jul 3, 2021

"Job done, done well, delivered as promised"

Private earnings

Oluwaseun A. has more jobs. Create an account to review them
More than 30 hrs/week