Lorraine D.
DubaiUnited Arab Emirates
Rising Talent

Customer Support | eCommerce VA-Shopify | Appointment Setter

Greetings! I bring over a decade of expertise in customer support, appointment setting, software testing, and administrative tasks, making me a highly skilled virtual assistant. My areas of specialization include project management, customer service, software testing technical support, quality assurance, and data analysis. Proficient in offering pertinent information and effective solutions, I am also experienced in utilizing CRM tools. I approach challenging situations with enthusiasm and adaptability, ensuring successful resolution. Let's collaborate to achieve our shared goals! 𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✔Customer Support (Email, Chat and Phone) ✔ Manual Software Testing and Software Documentation ✔Virtual Assistant ✔Appointment Setter ✔ Responding to customers' inquiries and solving issues/complaints ✔ Calendar management ✔ Handling Disputes in Klarna and Shopify ✔ Order processing and drop-shipping via Ali Express, Amazon, and Dropified with a Shopify Store. ✔ E-mail writing and follow-ups ✔ Organizing files, folders, and e-mails. ✔ Communicate and coordinate with suppliers and customers ✔ Research APPLICATIONS/TOOLS Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, WebinarNinja, Trello, Hubstaff, BaseCamp, ShopFactory Ecommerce, JIRA, Sprout, Shopify, Zenoti, Dropified, Freshdesk, Zendesk, Asana, Anydesk, Teamviewer, Filezilla, Snagit, Slack, JVZoo, Intercom, Hubstaff, Google Apps, AliExpress, PayKickStart, Helpscout, Google Docs, VCdial, Zoho, Amazon. Synthesys. If you're interested in learning more about my services or would like to discuss how I can support your business, please don’t hesitate to reach out to me. I’m excited about the opportunity to work with you!

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Skills

  • Virtual Assistance
  • Email Support
  • Appointment Setting
  • Project Management
  • Documentation
  • Internal Reporting
  • Receptionist Skills
  • Ecommerce Support