Lorraine D.
Dubai,ย United Arab Emirates
Rising Talent
Customer Support | Virtual Assistant | Appointment Setter
$7.00/hr
Greetings! I bring over a decade of expertise in customer support, appointment setting, software testing, Shopify customer and dispute cases, and administrative tasks, making me a highly skilled virtual assistant. Proficient in offering pertinent information and effective solutions, I am also experienced in utilizing CRM tools. I approach challenging situations with enthusiasm and adaptability, ensuring successful resolution.
Let's collaborate to achieve our shared goals!
๐๐ฒ ๐๐ซ๐๐๐ฌ ๐จ๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐:
โCustomer Support (Email, Chat and Phone)
โ Virtual Assistant
โ Appointment Setter
โ Manual Software Testing and Software Documentation
โ Gorgias Expert
โ Responding to customers' inquiries and solving issues/complaints
โ Calendar management
โ Handling Disputes in Klarna, PayPal and Shopify
โ Order processing and drop-shipping for Shopify and Amazon stores
โ E-mail writing and follow-ups
โ Organizing files, folders, and e-mails.
โ Communicate and coordinate with suppliers and customers
โ Research
APPLICATIONS/TOOLS
Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, WebinarNinja, Trello, Hubstaff, BaseCamp, ShopFactory Ecommerce, JIRA, Sprout, Shopify, Zenoti, Dropified, Freshdesk, Zendesk, Asana, Anydesk, Teamviewer, Filezilla, Snagit, Slack, JVZoo, Intercom, Hubstaff, Google Apps, AliExpress, PayKickStart, Helpscout, Google Docs, VCdial, Zoho, Gorgias, Amazon. Synthesys.
If you're interested in learning more about my services or would like to discuss how I can support your business, please donโt hesitate to reach out to me. Iโm excited about the opportunity to work with you!
Work history
Work history
virtual assistant based out of Dubai
Jul 9, 2024
-
May 22, 2025
No feedback given
Private earnings
Dating App Testers (Must be in UAE)
Mar 7, 2024
-
May 28, 2024
No feedback given
Private earnings
Ai App Tester - MUST HAVE IPHONE
Sep 5, 2023
-
Sep 7, 2023
"Great work! Highly recommend."
Private earnings
Customer support
May 21, 2025
-
Present
Job in progress
Private earnings
Virtual Assistance
May 19, 2025
-
Present
Job in progress
Private earnings
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Skills
Skills
- Microsoft Office
- Virtual Assistance
- Customer Service
- Email Support
- Software QA
- Customer Support
- Phone Support
- Online Chat Support
- Appointment Setting
- Project Management
- Data Entry
- Documentation
- Internal Reporting
- Receptionist Skills
- Ecommerce Support