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Karen Q. Status: Offline
Buenos Aires, Argentina
100% Job Success
Top Rated Plus

Virtual Assistant / Customer Support Specialist / Community Manager

As a bilingual freelance journalist with extensive training in English from my studies in Ireland, I specialize in delivering outstanding services in both English and Spanish. I launched my career as a writer and translator focused on Spanish content, refining my skills in crafting and editing SEO-optimized articles that engage and inform. Over the years, I have broadened my expertise to include Virtual Assistant services, leveraging a variety of online tools to manage tasks such as social media management, data organization, translations (from English to Spanish), SEO, document handling, and more. In my role as a Community Manager, I have successfully managed social media platforms including Facebook (personal profiles, pages, and groups), Instagram, Twitter, Tumblr, LinkedIn (both personal and business profiles), and YouTube channels, driving engagement and fostering community. As a Customer Service Specialist, I have provided support to numerous organizations and businesses, primarily in Spanish. Recently, I have expanded my services to include English-speaking clients through ticketing systems like Freshdesk, Help Scout, and Zendesk. I am a native Spanish speaker, fluent in English, and I also possess a basic understanding of Italian and Portuguese. I invite you to review my clients' feedback and performance results. Please feel free to reach out if you would like to learn more about my professional background.
Work history
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Skills

Skills

  • Email Support
  • Online Chat Support
  • Spanish
  • English
  • English to Spanish Translation
  • Administrative Support
  • Helpdesk
  • Customer Experience
  • Ticketing System
  • Customer Service
  • Customer Support
  • Content Management

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