Rey Mart B.

E-commerce Customer Service Specialist -Email, Phone, and Chat Support

🏆 WHY CHOOSE ME OVER OTHER FREELANCERS?🏆 ✅ I focus on providing VALUE to all of my Clients and Earning their TRUST. ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ⚡️I have a great passion for providing 🔥Satisfactory Customer Care Services🔥 to those who need them, as I strive to be a resourceful person in any work I am involved in. Over the years, I have acquired new skills working as a Customer Service Representative. ⚡️I am ready to learn, listen and deliver my work in a professional and timely manner. I have full confidence in my abilities and skills, and I will keep all the information confidential. For over a decade, I worked as a Customer Service Representative for several accounts such as e-commerce, billing, sales, and back office. I am experienced in dealing with different kinds of customers and situations, where I've tackled many customer service tasks. This includes addressing concerns from unhappy customers, taking phone calls, replying to emails, resolving issues, and ensuring customers are highly satisfied. As a freelancer, I have handled different projects such as email handling, chat support, e-commerce, order processing support, data entry, online researching, and virtual assistant. The tools that I have used are Zendesk, Salesforce, Shopify, Tidio, OpenPhone, Trello, Notion and Slack. With my extensive experience, I am confident that I can be a valuable addition to your team. I'm self-motivated and capable of working with minimal supervision, and I'm always eager to acquire new skills and knowledge. I take great pride in my work and consistently deliver excellent results. I'd love the opportunity to demonstrate my abilities and contribute to your business's growth.
Work history

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  • Phone Support
  • Order Tracking
  • Email Support
  • Customer Experience
  • Ecommerce
  • Photo Editing
  • Shopify
  • Ecommerce Order Fulfillment


Endorsements from past clients

"Rey was an invaluable asset to our team for one and a half years. He expertly managed various tasks on Shopify, from adding products to ensuring our SEO articles were properly integrated. His communication skills were evident as he liaised with suppliers and adeptly handled customer tech support coordination, ensuring our customers always received timely and effective assistance. Rey's commitment to ensuring smooth operations and his dedication to customer satisfaction stood out. I would highly recommend Rey for roles that demand versatility, effective communication, and a customer-centric approach."

Alexis V. | Managing Director/ CEO
Sep 2023