Lois Grace R.

Lois Grace R.

General TriasPhilippines
Job Success
Top Rated Plus

Operations Manager and Top-Notch Customer Service Provider

My main life objective is to be productive with my talent, skills and experience. So whatever job I have gone through, I can say I have given my 100% effort and dedication to it. I specialize in Customer Service and Admin Support. Since I excel in these fields, my goal is to help businesses achieve their goals by providing excellent service to their customers/clients. Below are some of my core skills as a Customer Service/Admin Support: * Strong English Skills (Spoken and Written) * Phone etiquette * Email handling * Chat support * Billing, payments and disputes * Order taking and order processing * Customer satisfaction and retention * Inbound sales/ upselling
Mar 7, 2022 - Feb 17, 2023

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 8, 2016 - Nov 11, 2021

"Lois joined our company back in 2016. Back then we only had 3 staff and everything was manual. We were an ambitious small automotive company in USA. With her expertise on process management, great customer service and people management she helped our company grow. She recruited the top call center agents in the Philippines to work for us and managed 40 staff. We reached our full potential until we were hit by the pandemic and our business suffered. With her love for the company she stayed despite the hardship. She treated our company like hers and really helped it prosper despite the challenges. It so sad to let our PH team go. We closed our doors this month. We wish Lois all the best and hope to get her back once we get back on our feet again. Don't hesitate to hire her! She's the best manager you can find. She will really help your company grow like how she helped ours."

Private earnings
Rating is 5 out of 5.
5.00 Jul 27, 2020 - Oct 24, 2020
Private earnings
Rating is 5 out of 5.
5.00 Sep 12, 2019 - Sep 26, 2019
Private earnings
Rating is 5 out of 5.
5.00 Jan 10, 2019 - Apr 19, 2019
Private earnings
Aug 27, 2018 - Dec 21, 2018

This feedback has been removed

Private earnings
Rating is 3.9 out of 5.
3.90 Jan 31, 2018 - Mar 26, 2018

"Very skilled freelancer. We had a great time together. Sadly, we couldn't work further due personal reasons. Wish you well Lois!"

Private earnings
Jan 8, 2014 - Oct 31, 2016

No feedback given

Private earnings
Apr 14, 2014 - Oct 31, 2016

No feedback given

Private earnings
Jun 24, 2015 - Jul 18, 2015

No feedback given

Private earnings

Lois Grace R. has more jobs. Create an account to review them

Skills

Lois Grace R.

Lois Grace R.

General TriasPhilippines
Job Success
Top Rated Plus
35
Total Jobs
33,577
Total Hours

Operations Manager and Top-Notch Customer Service Provider

Specializes in
My main life objective is to be productive with my talent, skills and experience. So whatever job I have gone through, I can say I have given my 100% effort and dedication to it. I specialize in Customer Service and Admin Support. Since I excel in these fields, my goal is to help businesses achieve their goals by providing excellent service to their customers/clients. Below are some of my core skills as a Customer Service/Admin Support: * Strong English Skills (Spoken and Written) * Phone etiquette * Email handling * Chat support * Billing, payments and disputes * Order taking and order processing * Customer satisfaction and retention * Inbound sales/ upselling
Mar 7, 2022 - Feb 17, 2023

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 8, 2016 - Nov 11, 2021

"Lois joined our company back in 2016. Back then we only had 3 staff and everything was manual. We were an ambitious small automotive company in USA. With her expertise on process management, great customer service and people management she helped our company grow. She recruited the top call center agents in the Philippines to work for us and managed 40 staff. We reached our full potential until we were hit by the pandemic and our business suffered. With her love for the company she stayed despite the hardship. She treated our company like hers and really helped it prosper despite the challenges. It so sad to let our PH team go. We closed our doors this month. We wish Lois all the best and hope to get her back once we get back on our feet again. Don't hesitate to hire her! She's the best manager you can find. She will really help your company grow like how she helped ours."

Private earnings
Rating is 5 out of 5.
5.00 Jul 27, 2020 - Oct 24, 2020
Private earnings
Rating is 5 out of 5.
5.00 Sep 12, 2019 - Sep 26, 2019
Private earnings
Rating is 5 out of 5.
5.00 Jan 10, 2019 - Apr 19, 2019
Private earnings
Aug 27, 2018 - Dec 21, 2018

This feedback has been removed

Private earnings
Rating is 3.9 out of 5.
3.90 Jan 31, 2018 - Mar 26, 2018

"Very skilled freelancer. We had a great time together. Sadly, we couldn't work further due personal reasons. Wish you well Lois!"

Private earnings
Jan 8, 2014 - Oct 31, 2016

No feedback given

Private earnings
Apr 14, 2014 - Oct 31, 2016

No feedback given

Private earnings
Jun 24, 2015 - Jul 18, 2015

No feedback given

Private earnings

Lois Grace R. has more jobs. Create an account to review them

Skills

More than 30 hrs/week