Nicolas A.
Tarlac City, Philippines
94%
Job Success
Top Rated Plus
Rockstar VA | Senior Customer Specialist | E-commerce Shop Manager
$15.00/hr
Rockstar VA | Senior Customer Service | Team Leader for E-commerce Shop
Hello! I'm a seasoned professional with over 11 years of experience in the customer service industry, having worked for reputable companies like JP Morgan Chase Bank and Australian Gas and Lights. I am committed to providing world-class customer satisfaction and have now transitioned my expertise to assist online store owners in managing their businesses.
As a detail-oriented and trustworthy individual, I prioritize client satisfaction and take pride in delivering exceptional results. I possess excellent interpersonal and communication skills, which enable me to effectively handle various tasks and work collaboratively with teams. I am a quick learner and adapt easily to new environments.
I am currently seeking the perfect opportunity that offers room for growth, ideally a long-term position where both my employer and I can benefit mutually. With my extensive experience, I am confident in exceeding your expectations and becoming your best right-hand person.
Education:
*Associates degree in Business Information Management
Experience:
*10 years of experience in customer service, sales, retention, and international banking
Skills and Expertise:
*Outlook/Many Chat/Gmail/Reamaze/Zohomail: Providing support through ticket handling, live chat, and email management
*eCommerce - Shopify/Amazon/Shipstation: Order fulfillment, tracking, refunding, product listing, inventory management, and dropshipping
*Order Fulfillment/Supplier Communication: Experience with FBA Seller/Shipstation integration
*Social Media Management: Proficient in Hootsuite, Instagram, and Facebook Pages, and handling social media accounts, including scheduled posting, engagement, and monitoring comments and DMs
*Project Management Tools: Proficient in Trello, Slack, and Asana for effective project management
*Facebook Ads: Familiarity with Many Chat and Boostrooster for successful Facebook ad campaigns
*Inventory: Skilled in using Shipstation and Helium 10 for efficient inventory management
*Affiliate Marketing: Experience with LinkedIn and Klaviyo for effective affiliate marketing campaigns
Other applications/Connections: Proficient in Skype, WhatsApp, WeChat, and Telegram for seamless communication
I am excited to contribute my skills and experience to a dynamic team and make a significant impact on your business. Let's connect and discuss how I can help drive your success.
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Skills can be taught and developed, but attitudes are difficult to change and ultimately are the responsibility of each person. - Gary Schulz.
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Work History
Virtual Assistant for a high-end ceramics business with a twist
Aug 2, 2023
-
Sep 20, 2023
No feedback given
Private earnings
Virtual Account Manager Superstar
5.00
Apr 5, 2023
-
Jul 7, 2023
"Great results! Super satisfied with the level of expertise he was able to bring into our company."
Private earnings
Administrative Assistant Wanted for Influencer Database & Outreach Management
5.00
Apr 4, 2023
-
Apr 20, 2023
"Absolutely 100% would recommend working with Nicolas. He's eager, kind, knowledgeable and will do anything in his power to get the job done. Thanks so much, Nicolas!"
Private earnings
Remote Pet Care Office Help
Mar 21, 2023
-
Apr 10, 2023
No feedback given
Private earnings
Looking for an experienced VA manager for my e-commerce websites
5.00
Jul 8, 2022
-
Jul 15, 2022
Private earnings
Customer Support Specialist
5.00
Mar 24, 2021
-
Aug 30, 2021
Private earnings
Lead Generation | LinkedIn & Email Marketing | Appointment Setter | Copywriter for fast-growing team
5.00
Mar 30, 2021
-
May 4, 2021
Private earnings
Appointment Setter
5.00
Aug 26, 2020
-
Dec 12, 2020
"Great work Will hire again"
Private earnings
Long-Term Virtual Assistants Needed
5.00
Jun 14, 2020
-
Jul 4, 2020
"Nicolas is an amazing freelancer. He might be new to the platform, but he definitely got a lot of potential and would recommend him to anyone."
Private earnings
Virtual Assistant to a Growing eCommerce Brand
May 3, 2021
-
Present
Job in progress
Private earnings
Facebook page/group expert (can connect facebook pages with instagram)
Jul 8, 2020
-
Present
Job in progress
Private earnings
Nicolas A. has more jobs. Create an account to review them
Skills
- Word Processing
- Email Communication
- Customer Service
- Project Management
- Email Support
- Customer Retention
- Customer Support
- Product Knowledge
- Administrative Support
- Customer Satisfaction
- Shopify
- Copywriting