Jhoana Marie H.
Meycauayan, Philippines
97%
Job Success
Top Rated
Dropshipping Customer Service | E-commerce Expert | General VA
$15.00/hr
Are you looking for Customer Service Expert or a General Virtual Assistant that can juggle multiple task, provides excellent service and help you grow your business? Your search is over, Hi! I'm Jown! I'm here to make your life easier and your business better.
I have mixed experience in customer support, technical support, email, live chat, social media management, Facebook moderation, sales and upselling.
If you need a Team Player that can multi-task, I'm the perfect fit for the role.
My Customer Service Roles are as follows:
• Answer emails/chat within 24hrs
• Provide accurate information to customer based on their needs.
• Update customer’s Order Status/ Shipping Status
• Process returns/exchange or refund through Shopify.
• Fulfill Pending Orders on Shopify.
• Reach out to Suppliers to follow up on order statuses.
• Manage Social Media Accounts (Facebook & Instagram) through FB Business Suite.
• Track orders and provide updates to Fulfillment Team.
• Update Order Sheet (Airtable/Google Sheets)
• Email Organization/ Clearing out Inbox
In my 15 years of working, here are some skills that I have developed:
• Social Media Marketing – Facebook / Instagram / Twitter/Pinterest
• Drop shipping – Shopify/ Amazon/ Oberlo / AliExpress /Woocommerce/Ebay
• Email Support – Reamaze/ Facebook Manager/Gmail/FreshDesk
• Email Management and Correspondence - MS Outlook /Gmail /Yahoomail /Hotmail
• Data Entry Applications – Google Docs/ Google Sheets/ Microsoft Excel / PDF Forms
• File Management – Drop Box / Google Drive / Box
Additional Skills:
• Web Design (Wordpress, Wix , Squarespace, Shopify)
• Graphic Design Tool (Canva, Adobe Photoshop and Illustrator)
• Scheduling (Hootsuite, Later)
• Communication Tools (Slack, WhatsApp, Skype)
I am well equipped with the following:
✓ Desktop - AMD Ryzen 3 1200 Quad Core Processor 3.10 GHZ, 16GB RAM, 480SSD 1TB HDD, Windows 10 Pro.
✓ Laptop - i5 8th Gen, 12GB RAM, Windows 10
✓ Internet Fiber connection up to 30MBPS
✓ Back up internet modem up to 10MBPS.
If you're seeking a reliable, trustworthy, and professional Team Player send me a message, and Let's talk!
Work History
Social Media Manager, Online Store Developer and Manager
3.35
Feb 4, 2021
-
Jan 21, 2023
Private earnings
Need VA for Email & Project Management
5.00
Aug 31, 2020
-
Feb 7, 2022
"Was absolutely wonderful to work with. Very professional, hard worker, and always did a great job. We would hire her again in a heartbeat!"
Private earnings
Customer Service/ email, chat, facebook messages
5.00
May 15, 2020
-
Dec 22, 2021
Private earnings
Virtual assistant needed
5.00
Oct 4, 2021
-
Dec 3, 2021
"Jhoana is a pleasure to work with. We are planning to hire her soon again! Keep up the good work!"
Private earnings
Part/Full Time – Dropshipping & E-commerce VA Needed
4.85
Dec 9, 2019
-
Sep 12, 2020
"Jhoana is a very good addition to the team. She works very neat, has good communication skills and needs minimal supervision. Unfortunately we do not have enough hours to give to her, that's why we had to let her go. Jhoana, we wish you all the best!"
Private earnings
Growing business! Looking for General VA / Customer Service
5.00
Jul 23, 2018
-
Oct 11, 2019
"Jhoana was one of our best hires. After a month of working with us, she has shown great potential to take on bigger tasks. She’s an asset to any organization!"
Private earnings
Jhoana Marie H. has more jobs. Create an account to review them
Portfolio
Skills
- Virtual Assistant
- Customer Support
- Customer Experience Research
- Data Entry
- Order Fulfillment
- Social Media Posts
- AliExpress
- WooCommerce
- Shopify
- Customer Service
- Email Handling
- Online Chat Support
Jhoana Marie H.
Meycauayan, Philippines
97%
Job Success
Top Rated
11
Total Jobs
10,173
Total Hours
View profile
All work
Dropshipping Customer Service | E-commerce Expert | General VA
Specializes in$15.00/hr
Are you looking for Customer Service Expert or a General Virtual Assistant that can juggle multiple task, provides excellent service and help you grow your business? Your search is over, Hi! I'm Jown! I'm here to make your life easier and your business better.
I have mixed experience in customer support, technical support, email, live chat, social media management, Facebook moderation, sales and upselling.
If you need a Team Player that can multi-task, I'm the perfect fit for the role.
My Customer Service Roles are as follows:
• Answer emails/chat within 24hrs
• Provide accurate information to customer based on their needs.
• Update customer’s Order Status/ Shipping Status
• Process returns/exchange or refund through Shopify.
• Fulfill Pending Orders on Shopify.
• Reach out to Suppliers to follow up on order statuses.
• Manage Social Media Accounts (Facebook & Instagram) through FB Business Suite.
• Track orders and provide updates to Fulfillment Team.
• Update Order Sheet (Airtable/Google Sheets)
• Email Organization/ Clearing out Inbox
In my 15 years of working, here are some skills that I have developed:
• Social Media Marketing – Facebook / Instagram / Twitter/Pinterest
• Drop shipping – Shopify/ Amazon/ Oberlo / AliExpress /Woocommerce/Ebay
• Email Support – Reamaze/ Facebook Manager/Gmail/FreshDesk
• Email Management and Correspondence - MS Outlook /Gmail /Yahoomail /Hotmail
• Data Entry Applications – Google Docs/ Google Sheets/ Microsoft Excel / PDF Forms
• File Management – Drop Box / Google Drive / Box
Additional Skills:
• Web Design (Wordpress, Wix , Squarespace, Shopify)
• Graphic Design Tool (Canva, Adobe Photoshop and Illustrator)
• Scheduling (Hootsuite, Later)
• Communication Tools (Slack, WhatsApp, Skype)
I am well equipped with the following:
✓ Desktop - AMD Ryzen 3 1200 Quad Core Processor 3.10 GHZ, 16GB RAM, 480SSD 1TB HDD, Windows 10 Pro.
✓ Laptop - i5 8th Gen, 12GB RAM, Windows 10
✓ Internet Fiber connection up to 30MBPS
✓ Back up internet modem up to 10MBPS.
If you're seeking a reliable, trustworthy, and professional Team Player send me a message, and Let's talk!
Work History
Social Media Manager, Online Store Developer and Manager
3.35
Feb 4, 2021
-
Jan 21, 2023
Private earnings
Need VA for Email & Project Management
5.00
Aug 31, 2020
-
Feb 7, 2022
"Was absolutely wonderful to work with. Very professional, hard worker, and always did a great job. We would hire her again in a heartbeat!"
Private earnings
Customer Service/ email, chat, facebook messages
5.00
May 15, 2020
-
Dec 22, 2021
Private earnings
Virtual assistant needed
5.00
Oct 4, 2021
-
Dec 3, 2021
"Jhoana is a pleasure to work with. We are planning to hire her soon again! Keep up the good work!"
Private earnings
Part/Full Time – Dropshipping & E-commerce VA Needed
4.85
Dec 9, 2019
-
Sep 12, 2020
"Jhoana is a very good addition to the team. She works very neat, has good communication skills and needs minimal supervision. Unfortunately we do not have enough hours to give to her, that's why we had to let her go. Jhoana, we wish you all the best!"
Private earnings
Growing business! Looking for General VA / Customer Service
5.00
Jul 23, 2018
-
Oct 11, 2019
"Jhoana was one of our best hires. After a month of working with us, she has shown great potential to take on bigger tasks. She’s an asset to any organization!"
Private earnings
Jhoana Marie H. has more jobs. Create an account to review them
Portfolio
Skills
- Virtual Assistant
- Customer Support
- Customer Experience Research
- Data Entry
- Order Fulfillment
- Social Media Posts
- AliExpress
- WooCommerce
- Shopify
- Customer Service
- Email Handling
- Online Chat Support
Hours per week
As Needed - Open to Offers