Joshua Armand M.
Las Pinas, Philippines
100%
Job Success
Top Rated Plus
Team Lead | Quality Specialist | Tech Support | Customer Service
$15.00/hr
I'm a Team Manager with 7 years of experience, constantly driving performance and improvement, and development of consultants as seen in KPI's. I work hand in hand with the Quality Team, Service Delivery, as well as the Client, to continuously ensure to both meet and exceed key performance metrics.
*Coaching and feedback, data analysis, team and people management, and creating effective action plans are some of the key tasks I perform
*18 years of solid BPO experience in roles as Technical/Customer Support Specialist, Product Specialist, Quality Assurance Specialist, and Team Lead
*Partnership is key, as well as constant communication to achieve success
Work history
Work history
Account Executive
Nov 13, 2023
-
May 13, 2024
Private earnings
Specialist, Customer Experience Improvement
Jul 31, 2023
-
Nov 13, 2023
Private earnings
Customer Experience Improvement - Quality Analyst - Upwork enterprise client
Jul 17, 2023
-
Jul 31, 2023
Private earnings
Customer Ambassador, HV Freelancer Support - Upwork enterprise client
Mar 13, 2023
-
Jul 24, 2023
Private earnings
Customer Service Rep for Upwork (Tickets & Chat) - Freelancer Support - Upwork enterprise client
Nov 28, 2022
-
Apr 11, 2023
Private earnings
Account Executive
May 13, 2024
-
Present
Job in progress
Private earnings
Joshua Armand M. has more jobs. Create an account to review them
Skills
Skills
- Team Management
- Management Skills
- Coaching
- Quality Audit
- Customer Satisfaction
- Troubleshooting
- Leadership Skills
- People Management
- Business Process Outsourcing IT Services
- Technical Support
- Time Management
- Customer Service
- Problem Solving