Joshua Armand M.
Las PinasPhilippines
100% Job Success
Top Rated

Team Lead | Quality Specialist | Tech Support | Customer Service

I'm a Team Manager with 7 years of experience, constantly driving performance and improvement, and development of consultants as seen in KPI's. I work hand in hand with the Quality Team, Service Delivery, as well as the Client, to continuously ensure to both meet and exceed key performance metrics. *Coaching and feedback, data analysis, team and people management, and creating effective action plans are some of the key tasks I perform *18 years of solid BPO experience in roles as Technical/Customer Support Specialist, Product Specialist, Quality Assurance Specialist, and Team Lead *Partnership is key, as well as constant communication to achieve success

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Skills

  • Team Management
  • Coaching
  • Quality Audit
  • Customer Satisfaction
  • Troubleshooting
  • Leadership Skills
  • People Management
  • Business Process Outsourcing IT Services
  • Problem Solving