Jardene P.
BaguioPhilippines

CSR, Email and Live Chat Support, Singer

I've been working as a freelancer for almost 6 years now. I work on projects for a variety of clients. I transcribe and caption audios and videos; the longest video I've transcribed so far was over an hour, which is a fantastic project. I enjoy my work. I got the hang of it after years of working. I have worked as a Customer Service Representative for AT&T DirecTV clients and as a Financial Students Loan Specialist for the Federal Family Education Loan Program and FDR for customers from the United States. It was wonderful to be able to assist those who were in need and wanted to learn more about what they needed to do for specific problem matters. My most recent job was with a BPO company. We provided technical and customer service via email and live chat. We usually resolve customer concerns professionally, check the status of their orders, recommend appropriate products, provide proper troubleshooting, and answer general questions, and the like. We managed a total of 9 online selling platforms, and our customers are mostly from the United States, Canada, and Europe. I teach English as a second language to children, adults, and anyone else who wants to learn it. I usually have Korean, Japanese, and Chinese students. Happy to help. Please specify what you require, including the language and variant, topic, wordcount, file format, deadline, and fee.

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Skills

  • General Transcription
  • English
  • Voice Recording
  • Singing
  • ESL Teaching
  • Email Support