Philip Modestos P.
Mandaluyong CityPhilippines

Analyst|Customer Support|Web Research|Data Entry

Dedicated. Adaptable. Efficient. My specializations include but are not limited to are: • Quality Assurance Analyst • Customer Support (Email, Chat, Remote Session) • Technical Support (Email, Chat, Remote Session) • Online Platform Reputation moderation • Virtual Assistant ———————————————————————————————————————————— ► Quality Assurance Analyst • Review and evaluate calls, chats, emails. and screen recordings accodring to client's quality preference • Identify employee challenges and opportuinities in meeting client goals • Perform case studies and root-cause analysis for continous improvement of quality targets ►Customer and Technical Support • Mostly familiar with software troubleshooting, some hardware troubleshooting computer navigation and assistance • Familiar with softphones, remote session tools, and CRMs • Can support via phone, chat, email, or remote session ► Online Platform Reputation moderation • Familiar in handling feedback and reviews on online platforms such as Trustpilot, Reviews.io, Sitejabber ► Virtual Assistant • Highly experienced in Data Entry, Online/Web Research, and Transcription • Experienced with Microsoft Office and Google Workspace Apps (Sheet, Docs, Forms) ———————————————————————————————————————————— I take pride in the efficiency, quality, and dedication for every task I do. My goal for every project is to meet my clients' satisfaction and needs. I always welcome constructive criticism and new learnings to achieve this. I hope to work with you soon!

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Skills

  • Quality Assurance
  • Feedback & Satisfaction Survey
  • Customer Feedback Documentation
  • Review or Feedback Collection