Hajara S.
AbujaNigeria
100% Job Success

Virtual Assistant| Administrative Expert | Customer Service Specialist

Summary: As an experienced virtual assistant, I offer exceptional administrative and customer service skills to help individuals and businesses streamline their operations and enhance customer satisfaction. With a proven track record of delivering high-quality support remotely, I am dedicated to providing efficient and professional assistance. Here's what I bring to the table: Administrative Skills: - Proficient in managing calendars, scheduling appointments, and organizing meetings. - Expertise in handling email correspondence, drafting professional documents, and creating reports. - Skilled in data entry, transcription, and file management to maintain organized records. - Knowledgeable in project management, coordinating tasks, and ensuring deadlines are met. - Proficient in using various productivity tools and software such as Microsoft Office Suite, Google Workspace, and project management platforms. Customer Service Skills: - Excellent interpersonal and communication skills to provide top-notch customer support. - Proven ability to handle customer inquiries, resolve issues, and provide timely solutions. - Experience in managing customer relationships, building rapport, and ensuring customer satisfaction. - Skilled in maintaining a positive and professional demeanor in challenging situations. - Proficient in utilizing CRM systems to track customer interactions and manage support tickets. Additional Skills: - Strong organizational skills and attention to detail to ensure accuracy and efficiency. - Ability to multitask and prioritize tasks effectively in a fast-paced virtual environment. - Exceptional problem-solving skills and adaptability to handle unexpected situations. - Proactive mindset, taking initiative to identify areas for improvement and implement solutions. - Commitment to maintaining confidentiality and handling sensitive information with discretion. Experience: - Virtual Assistant: Supported multiple clients in diverse industries by managing calendars, scheduling appointments, arranging travel itineraries, conducting research, and preparing reports. - Customer Service Representative: Assisted customers via email and live chat, resolving inquiries, providing product information, and handling complaints effectively to ensure customer satisfaction. - Administrative Assistant: Provided comprehensive administrative support, including data entry, file organization, preparing presentations, and managing correspondences. Education: Bachelor of Arts (BA), English Language Availability: Flexible schedule with the ability to work 40+hours per week. If you are seeking an experienced virtual assistant with strong administrative and customer service skills, I am ready to provide reliable and professional support to meet your needs. Kindly reach out to discuss how I can assist you effectively.

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Skills

  • Social Media Management
  • English
  • Microsoft Office
  • Data Entry
  • Hausa
  • Lead Generation
  • Audio Transcription
  • Office Administration
  • Research & Development