Tahianjanahary Nivombolatiana R.
Antananarivo, Madagascar
100%
Job Success
Top Rated Plus
Customer service/ Virtual Assistant/Community management/Dropshipping
$15.00/hr
🌟 Expert Customer Service Agent | Your Partner in Building Exceptional Customer Experiences 🌟
Hello! I’m Mbolatiana (Alias Carla), Your Go-To Professional for Customer Service, Virtual Assistance, Community Management, and Dropshipping Success
With a strong track record of delivering exceptional results across multiple industries, I bring a wealth of experience in Customer Service, Virtual Assistance, Community Management, and Dropshipping. My goal is to make your life easier and your business more efficient by offering top-tier support that enhances productivity, optimizes operations, and fosters meaningful customer engagement.
- Why Choose Me?
Customer-Centric Approach: I pride myself on delivering outstanding customer service, ensuring that every interaction is handled with care, empathy, and professionalism. I help build long-term customer loyalty, resolving inquiries swiftly and effectively.
Organizational Guru: As a skilled virtual assistant, I’m equipped to manage your daily tasks—whether it’s scheduling, email handling, or organizing your workflow. My efficient solutions will save you time and help you stay focused on what matters most.
Community Management: I excel at building and nurturing vibrant online communities. Whether it’s engaging members, moderating content, or driving brand advocacy, I ensure your community remains positive, active, and loyal.
Dropshipping Expertise: I understand the intricacies of the dropshipping model, from managing suppliers to processing orders. I ensure seamless operations so you can focus on scaling your business without operational headaches.
What I Offer:
Timely and reliable communication
Customized solutions to fit your business needs
A proactive approach to problem-solving
Strong organizational skills and attention to detail
Let’s connect and explore how I can help streamline your operations, enhance your customer experience, and drive results for your business. I look forward to collaborating with you!
Work history
Work history
French Customer Support Manager
Dec 15, 2024
-
Mar 28, 2025
"J'ai adoré travailler avec Carla, c'était super :) Je la recommande vivement"
Private earnings
Support Specialist for a medical product
Mar 24, 2023
-
Feb 2, 2025
Private earnings
co-creation of a Linkedin Direct Messages Management System
Aug 7, 2022
-
Jun 12, 2024
Private earnings
Community manager
Mar 1, 2023
-
Apr 16, 2024
Private earnings
SAV français pour dropshipping
Nov 10, 2023
-
Nov 12, 2023
Private earnings
Assistant Virtuel
Nov 21, 2019
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Oct 5, 2023
"Tahianjanahary has helped us grow a successful e-commerce store. Thank you."
Private earnings
Redaction
Sep 9, 2021
-
Feb 13, 2023
"Très serieuse !"
Private earnings
Little Bookkeeping- French
Jan 2, 2023
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Jan 26, 2023
"Tahianjanahary was able to communicate effectively and brings idea, she communicates pro actively and respect her words. It didn't work with my organisation which has its complexity but I can…
Private earnings
SAV français pour boutique Dropshipping
Oct 3, 2022
-
Dec 27, 2022
Private earnings
Support Client Site E-commerce
Oct 25, 2021
-
Oct 17, 2022
Private earnings
Shopify dropshipping store manager needed - familiar with DSers
Apr 22, 2025
-
Present
Job in progress
Private earnings
Virtual assistant to answer email for a website
Aug 15, 2024
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Present
Job in progress
Private earnings
Facebook comments moderation for an e-commerce brand
Jul 1, 2024
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Present
Job in progress
Private earnings
Website shopify
Feb 13, 2024
-
Present
Job in progress
Private earnings
Virtual Assistance - French - SAV
Jan 12, 2024
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Present
Job in progress
Private earnings
Help create my facebook campaigns.
Nov 23, 2023
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Present
Job in progress
Private earnings
Virtual Assistant for French Dsers/Shopify Store
Aug 4, 2023
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Present
Job in progress
Private earnings
SAV Ecommerce
Jul 31, 2023
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Present
Job in progress
Private earnings
Bilingual Customer Support Representative (Fluent in French & English)
Jun 28, 2023
-
Present
Job in progress
Private earnings
Customer Experience Agent
Jan 24, 2023
-
Present
Job in progress
Private earnings
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Skills
Skills
- Zendesk
- Ecommerce Support
- French
- Dropshipping
- Product Listings
- Shopify
- Content Moderation
- Ecommerce Order Fulfillment
- Customer Service
- Gorgias
- Reputation Management
- Intercom
- DSers
- Facebook Ad Campaign
- Customer Support