Gabriel Antonio A.
San SalvadorEl Salvador
100% Job Success
Top Rated Plus

Operations Manager / Call center manager

Looking for an experienced, results-driven Operations manager💼 for your Small-Medium sized business? let me help you skyrocket🎯 your business. If you are struggling with : 🧩How to optimize Budgeting and Cost Control. 🧩How to find creative ways to effectively deal with Market competition and have great market visibility 🧩Implement industry standards onboarding process on hiring and talent acquisition. 🧩Implement appropriate technology tools to boost productivity, improve controls, and reduce business workload and costs. 🧩Implement balanced scaling and growing data-driven strategies to balance the desire for growth maintaining quality and value delivery. 🧩Training and development for call center / BPO units ex. sales, customer care, retention, back office, etc. 🧩Establish appropriate business standard operating manuals, business process optimization, etc. 🧩Ensuring exceptional customer service. Work to resolve customer complaints and improve processes to enhance the overall customer experience. 🧩Using data and analytics to make informed decisions, identify trends, and track key performance metrics. Data-driven insights help optimize operations 🧩Effective communication. Collaborate with various departments and communicate strategies, goals, and performance updates to senior management and staff. 🧩Respond quickly and effectively to unexpected issues or crises minimizing disruptions and mitigating risks. 🥇 I'm the perfect fit for your business, I'm looking for a place to grow and have a career path, loyalty and staying strong during hard times is one of my best qualities. Let's talk about my knowledge📔: 👔Business Management:, Finance ,Marketing(Including Facebook Ads, Google Ads, Funnel development, etc.) , Human resources, Strategic planning, etc. 🪖Operations Management: Operational processes, process improvement methodologies, work methodologies Scrum, PMP, etc., production planning, and quality control. 🦿Data analysis: use data and key performance indicators (KPIs) to identify trends, make informed decisions, and drive process improvements. 👥Human Resources: staffing, training, performance management, and labor laws. 🛳Leadership and Team Management: Strong leadership skills, including the ability to motivate and manage teams, resolve conflicts, and foster a positive work culture. 🚦Risk Management: Understanding risk assessment and mitigation strategies. 🩼 Problem-solving and Critical Thinking: The ability to analyze complex issues, think critically, and make sound decisions under pressure. 👨🏻‍🦱Customer Focus: A customer-centric mindset, ensuring that operational processes are properly aligned with customer needs and expectations. ✒️Ethical and Legal Understanding: Awareness of ethical considerations and legal obligations in business operations, morally and legally sound decisions. Tools: 🔧Click Up 🔧Google Suite: Spreadsheets, Docs, Slides, Google Data Studio 🔧Microsoft Office Suite: Excel, Word, PowerPoint, Access, etc. 🔧Slack 🔧MySQL 🔧IBM Watson Studio 🔧Anaconda 🔧Tableau 🔧Zoom 🔧Power BI 🔧ASANA 🔧Insightly 🔧Trello 🔧Hubspot
Work history

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Skills

Skills

  • Training
  • Coaching
  • Outbound Sales
  • Management Skills
  • Business Strategy
  • Marketing Strategy
  • Project Management
  • Sales Strategy
  • Spanish to English Translation