Vanja T.
Kumanovo, Macedonia
100%
Job Success
Top Rated
Customer support/Data Entry/Sales
$9.00/hr
Customer Service Representative with over 5 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
PROFESSIONAL EXPERIENCE
The Credit Pros
Customer Care Specialist September 2019 – January 2020
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
Trained two new employees in how to use Salesforce, entering customer data and organizing customer interaction logs
Received an average 90% customer satisfaction rating to date, 10% higher than company average
Research complicated cases without prompting to provide more comprehensive service to customers.
NativeCamp
Online professional English teacher
February 2020 - Present
Working with students of all ages with full understanding of their learning capabilities and taking my time for further explanations when needed.
Fisico
Customer Care Intern September 2018 – 2019
Memorized entire line of company products & services, including prices and special discounts
Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
Remained courteous and calm at all times, even during moments of intense customer displeasure
Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movements
Awarded “Fastest Learner” award during the first month of intern training
EDUCATION
Bio Chemistry Skopje Skopje,NMK
GPA 3.7/4.0
ADDITIONAL SKILLS
Software: Zendesk, Kayako, and Parcel Audit
Experience with Microsoft Office – Word & Excel
Excellent communication skills with a focus on customer service
Voice actor
Floristic enthusiast
70WPM Typist
Work History
Mental Health Advocate To Talk With Users
5.00
Aug 23, 2022
-
Oct 10, 2022
Private earnings
Try an App , Share feedback, Give rating and review comments.
5.00
Jun 30, 2022
-
Jul 6, 2022
"Great experience working with Vanja! She is very professional and delivers as needed"
Private earnings
Discord Chatting Whitelist
5.00
Dec 20, 2021
-
Jan 7, 2022
Private earnings
Facebook Ad Feedback - Easy Task // Quick /// Long-Term
Jul 9, 2020
-
Oct 4, 2020
No feedback given
Private earnings
Vanja T. has more jobs. Create an account to review them
Vanja T.
Kumanovo, Macedonia
100%
Job Success
Top Rated
7
Total Jobs
200
Total Hours
View profile
All work
Customer support/Data Entry/Sales
Specializes in$9.00/hr
Customer Service Representative with over 5 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
PROFESSIONAL EXPERIENCE
The Credit Pros
Customer Care Specialist September 2019 – January 2020
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
Trained two new employees in how to use Salesforce, entering customer data and organizing customer interaction logs
Received an average 90% customer satisfaction rating to date, 10% higher than company average
Research complicated cases without prompting to provide more comprehensive service to customers.
NativeCamp
Online professional English teacher
February 2020 - Present
Working with students of all ages with full understanding of their learning capabilities and taking my time for further explanations when needed.
Fisico
Customer Care Intern September 2018 – 2019
Memorized entire line of company products & services, including prices and special discounts
Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
Remained courteous and calm at all times, even during moments of intense customer displeasure
Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movements
Awarded “Fastest Learner” award during the first month of intern training
EDUCATION
Bio Chemistry Skopje Skopje,NMK
GPA 3.7/4.0
ADDITIONAL SKILLS
Software: Zendesk, Kayako, and Parcel Audit
Experience with Microsoft Office – Word & Excel
Excellent communication skills with a focus on customer service
Voice actor
Floristic enthusiast
70WPM Typist
Work History
Mental Health Advocate To Talk With Users
5.00
Aug 23, 2022
-
Oct 10, 2022
Private earnings
Try an App , Share feedback, Give rating and review comments.
5.00
Jun 30, 2022
-
Jul 6, 2022
"Great experience working with Vanja! She is very professional and delivers as needed"
Private earnings
Discord Chatting Whitelist
5.00
Dec 20, 2021
-
Jan 7, 2022
Private earnings
Facebook Ad Feedback - Easy Task // Quick /// Long-Term
Jul 9, 2020
-
Oct 4, 2020
No feedback given
Private earnings
Vanja T. has more jobs. Create an account to review them
Hours per week
As Needed - Open to Offers