Bernard S.
86% Job Success

Customer Support Rep.

I have four years of experience in providing technical support and customer service. I have excellent communication and interpersonal skills, with the ability to explain complex technical issues in simple and clear terms to customers of different levels of technical proficiency. I have a high level of problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues quickly and efficiently. I have a proven track record of increasing customer satisfaction and retention rates, by providing timely, courteous, and professional service. I received several awards and recognitions for my outstanding performance and contributions to the technical support team. I have a strong customer service orientation, with the ability to build rapport and trust with customers, understand their needs and expectations, and provide solutions that meet or exceed their satisfaction. I have excellent communication and negotiation skills. I have a high level of emotional intelligence and empathy, with the ability to handle customer complaints and objections, resolve conflicts, and de-escalate tense situations, while maintaining a positive and professional attitude.
Work history

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  • Email Support
  • Customer Retention Strategy
  • Problem Solving
  • Critical Thinking Skills
  • Upselling
  • Google Workspace
  • Facebook Advertising
  • Social Media Management