Marvi Katroina C.
ButuanPhilippines
100% Job Success
Top Rated

Virtual Assistant | Customer Service | Credit Repair

I am a graduate of Mass Communication major in Media and have extensive experience in Customer Service. Working for seven years in a credit bureau account has broadened my knowledge of the importance of credit reports and scores. I started as a customer care representative and assisted customers in understanding the habits that affected their credit score and helping them foresee the factors that could positively or negatively influence their rating. After over a year, I got the position of Quality Assurance Analyst. I was assigned to monitor calls, prepare feedbacks and facilitate coaching sessions. My job was to grade our agents basing on standard call handling set by our client. I also made sure that the information provided by agents are accurate and that they did not waste customer's time by delivering unnecessary details. We value our customer's time; therefore, we pride ourselves on providing efficiency and effectiveness in helping our customers. It was important to us that customers understand that monitoring their reports and scores is vital. It helps them quickly identify if any fraudulent activities may ruin their standing. After seven years of working office-based, I was hired as Executive Assistant in a start-up company wherein we focus on lead generation and cold calling. Our client was a lending company, and our role was to look for potential customers. This job has taught me to be resilient and creative and widen my patience as we were determined to win as many customers as possible for our client's success. At the same time, I managed my boss's schedule and monitored his email for essential advisory from clients. Prepared daily reports and track our company's progress on a daily, weekly, and monthly basis. I also oversee other departments such as IT and HR, giving a regular update to my boss on how the team was doing. I aspire to share my skills and qualities as I aim for growth and success with the people I work with and for the company.

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Skills

  • Email Support
  • Time Management
  • Interpersonal Skills
  • Quality Assurance
  • Product Knowledge
  • Customer Satisfaction
  • Credit Repair