Joanne M.
Mabalacat CityPhilippines

Admin Support | Quality Assurance Specialist | Implementations Officer

SUMMARY As a highly motivated and professional QA Analyst with more than three years of experience, I have provided extensive support to contact centers. My skills include conducting analysis to identify improvement opportunities in Voice and Chat service lines, organizing and leading meetings, managing confidential documents, and communicating effectively with internal and external stakeholders. I possess exceptional communication and interpersonal skills, which have enabled me to work effectively collaboratively as part of a team.


  • Email Management
  • Microsoft SharePoint
  • Microsoft Power BI Data Visualization
  • Implementation Plan
  • Meeting Scheduling