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Oscar G.

Oscar G.

Managua, Nicaragua
Job Success
Top Rated

Helping Small & Mid-sized Businesses scale.

Founded by Oscar Gonzalez, a Top Rated Plus Upwork Veteran. TALENT CLOUD is a full-blown BPO Agency specializing in Customer Service, Sales, Retention, Back Office, and Accounts Receivable. We initially started as a 100% Remote Operation. We now have 25 Remote Reps. In addition, to that, we recently launched our first Onsite Office capable of housing 50 more Reps. This now gives us a competitive edge considering we can provide better support to our clients as we have an Enterprise Internet Connection, Electrical Back-Up in case of any power outages, and top-of-line Work Equipment to make sure our Team Members have all the right tools. We also have an Operation Manager Onsite to help support our agents with Live Training, Feedback Sessions, and Client Daily/Weekly and Monthly Reports. We are a team of highly-skilled, self-motivated, dedicated, and responsible individuals, with 50+ years of combined experience. We offer a unique and highly ethical client experience both personally and through numerous platforms. One of our (USP) Unique Selling Points is that our team is fully bilingual (English/Spanish), and very familiar with U.S Culture as we have all lived or visited in the U.S. and worked with U.S. clients since day one. We have mastered the use of several Dialers and CRMs such as Vanilla Soft, HubSpot, SalesForce, Podio, Mojo, Roor, Saleshandy, Ytel, Less Annoying CRM, Message Communications, Sococo, Gohighlevel, CallRail, Xencall, etc. If you're looking for top talent to contribute to your business' growth through High-Quality Results, YOU HAVE COME TO THE RIGHT PLACE! Tell us what you are looking to achieve (Goal). WE WILL HANDLE THE REST! We provide ongoing training to our Team. We understand the Sales Process from "A to Z" from Conducting research on the prospect prior to calling, opening the call (Introduction), Building Rapport, Discovery (Asking effective Probing Questions), Active listening, Identifying pain points, making pain points bleed, Bridging Benefits to Pain Points, Pulse Check, Closing. We also understand the Four key elements of good customer service, which are: - A high level of trust in your company and in the people customers deal with - Knowledgeable employees who understand what customers are talking about - The company and its employees do not waste customers’ time - Friendly employees who go the extra mile for customers We look forward to becoming a great asset to your business and helping lower overhead expenses while at the same time increasing sales and building long-lasting client relationships across the board.
Rating is 5 out of 5.
5.00 Mar 13, 2020 - Nov 17, 2022

"Worked with Oscar for years, through good times and bad with the business. He was always a hard worker that went beyond normal duties to help figure out better ways to do things and help improve the company. 10/10 would recommend to anyone."

Private earnings
Feb 25, 2020 - Mar 3, 2020

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 6, 2020 - Feb 21, 2020

"I can't say enough good about Oscar. I really can't. Unfortunately, the project I brought him back for did not pan out, but it had nothing to do with him. Oscar is, without a doubt, the best sales rep and manager I have ever had. He goes above and beyond what is expected of him, 100% of the time. Any team he joins will be made significantly better if Oscar is on it!"

Private earnings
Rating is 5 out of 5.
5.00 Jun 6, 2018 - Oct 29, 2019

"Oscar is, without a doubt, the greatest VA I have ever worked with. The dedication and determination he has is outstanding. He is a natural leader that does not put up with excuses and always finds a way to win. His sales skills are great, his management skills just as good. Oscar, it was an honor to get to work with you for as long as we did. You are not just a freelancer to me, you are a friend. Thank you for the time we had together."

"Tyler is the best around. We´ve through so much together & the support was like no other. Thick n Thin and it was a great experience. The company environment is top of the line and unmatchable."

Private earnings
Oscar G. has more jobs. Create an account to review them

Skills

Get started working with Oscar quickly with these predefined projects.

Get started working with Oscar quickly with these predefined projects.

You will get Looking to Outsource your Cx Service, Back Office? BEST AGENCY on UPWORK

From $11
1 day delivery
Oscar G.

Oscar G.

Managua, Nicaragua
Job Success
Top Rated
8
Total Jobs
7,117
Total Hours

View profile

Helping Small & Mid-sized Businesses scale.

Specializes in
Founded by Oscar Gonzalez, a Top Rated Plus Upwork Veteran. TALENT CLOUD is a full-blown BPO Agency specializing in Customer Service, Sales, Retention, Back Office, and Accounts Receivable. We initially started as a 100% Remote Operation. We now have 25 Remote Reps. In addition, to that, we recently launched our first Onsite Office capable of housing 50 more Reps. This now gives us a competitive edge considering we can provide better support to our clients as we have an Enterprise Internet Connection, Electrical Back-Up in case of any power outages, and top-of-line Work Equipment to make sure our Team Members have all the right tools. We also have an Operation Manager Onsite to help support our agents with Live Training, Feedback Sessions, and Client Daily/Weekly and Monthly Reports. We are a team of highly-skilled, self-motivated, dedicated, and responsible individuals, with 50+ years of combined experience. We offer a unique and highly ethical client experience both personally and through numerous platforms. One of our (USP) Unique Selling Points is that our team is fully bilingual (English/Spanish), and very familiar with U.S Culture as we have all lived or visited in the U.S. and worked with U.S. clients since day one. We have mastered the use of several Dialers and CRMs such as Vanilla Soft, HubSpot, SalesForce, Podio, Mojo, Roor, Saleshandy, Ytel, Less Annoying CRM, Message Communications, Sococo, Gohighlevel, CallRail, Xencall, etc. If you're looking for top talent to contribute to your business' growth through High-Quality Results, YOU HAVE COME TO THE RIGHT PLACE! Tell us what you are looking to achieve (Goal). WE WILL HANDLE THE REST! We provide ongoing training to our Team. We understand the Sales Process from "A to Z" from Conducting research on the prospect prior to calling, opening the call (Introduction), Building Rapport, Discovery (Asking effective Probing Questions), Active listening, Identifying pain points, making pain points bleed, Bridging Benefits to Pain Points, Pulse Check, Closing. We also understand the Four key elements of good customer service, which are: - A high level of trust in your company and in the people customers deal with - Knowledgeable employees who understand what customers are talking about - The company and its employees do not waste customers’ time - Friendly employees who go the extra mile for customers We look forward to becoming a great asset to your business and helping lower overhead expenses while at the same time increasing sales and building long-lasting client relationships across the board.
Rating is 5 out of 5.
5.00 Mar 13, 2020 - Nov 17, 2022

"Worked with Oscar for years, through good times and bad with the business. He was always a hard worker that went beyond normal duties to help figure out better ways to do things and help improve the company. 10/10 would recommend to anyone."

Private earnings
Feb 25, 2020 - Mar 3, 2020

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Feb 6, 2020 - Feb 21, 2020

"I can't say enough good about Oscar. I really can't. Unfortunately, the project I brought him back for did not pan out, but it had nothing to do with him. Oscar is, without a doubt, the best sales rep and manager I have ever had. He goes above and beyond what is expected of him, 100% of the time. Any team he joins will be made significantly better if Oscar is on it!"

Private earnings
Rating is 5 out of 5.
5.00 Jun 6, 2018 - Oct 29, 2019

"Oscar is, without a doubt, the greatest VA I have ever worked with. The dedication and determination he has is outstanding. He is a natural leader that does not put up with excuses and always finds a way to win. His sales skills are great, his management skills just as good. Oscar, it was an honor to get to work with you for as long as we did. You are not just a freelancer to me, you are a friend. Thank you for the time we had together."

"Tyler is the best around. We´ve through so much together & the support was like no other. Thick n Thin and it was a great experience. The company environment is top of the line and unmatchable."

Private earnings
Oscar G. has more jobs. Create an account to review them

Skills

Get started working with Oscar quickly with these predefined projects.

Get started working with Oscar quickly with these predefined projects.

You will get Looking to Outsource your Cx Service, Back Office? BEST AGENCY on UPWORK

From $11
1 day delivery
As Needed - Open to Offers
TALENT CLOUD
TALENT CLOUD
63,066 hours
100% Job Success
Top Rated Plus

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