Upwork home
Sign Up
Secondary
Nicolas D.

Nicolas D.

Vancouver, Canada
Rising Talent

Market Research, E-commerce, Customer Service, VA, Translations FR/EN

Welcome to my page! My name is Nicolas M. and I am a freelancer based in Italy and Mexico. I speak English, French, Italian, and Spanish. Please scroll down to read more about me and the services that I can offer: [Market Research] In the context of working for a Canadian marketing firm. I was tasked with analyzing European and North American markets for their compatibility with South Korean products. In-depth market research on price point, sourcing, product design, and competition were elaborated for high-tech beauty equipment. [E-commerce] I have worked many leaders in the North American e-commerce giants including lululemon athletica and SHOES. My roles have ranged from managing external marketplaces, international supply chain logistics, and analyzing key performance metrics. I have worked in Canada, South Korea and Malaysia. [Customer Service] I have worked in customer service on all channels (email, chat, social media, phone, in-person) including specializing in conflict resolution and B2B accounts. I have done this in both English and French. [Virtual Assistant] I hold a degree in Public Administration and have worked for the Canadian Government as a project officer and as an Immigration Settlement Officer. These experiences have required me to have strong case management skills, great communication, and a high level of organization and professionalism. [Translations FR/EN] I am a native English and French speaker and have Majored in French. My studies have exposed me to industry software and in-depth understanding of linguistic nuances. [Bio] I am trilingual (English/French/Italian) holding a BA in Public Administration (Political Science and French Major), Certificate in Immigration: Laws, Policies and Procedures in Canadian Immigration, and a Career Development Practice Certificate. I am a current MA student in Human Rights and Multi-level Governance at the University of Padua. I have worked in the e-Commerce sector in translations, customer service analytics, payment processor, and marketplace management. Later on, I was employed on a provincially/federally funded project facilitating the integration of newcomers into the Canadian labour market. I evaluated service delivery models and created strategies for optimization. I implemented/analyzed metrics and key performance indicators to compile reports for the Province and Immigration, Refugee, Citizenship Canada. I was a key player in the creation of an international partnership between a Belgian government organization and the BC Hospitality and Tourism Association.
No items

Skills

Nicolas D.

Nicolas D.

Vancouver, Canada
Rising Talent
2
Total Jobs
2,352
Total Hours

Market Research, E-commerce, Customer Service, VA, Translations FR/EN

Specializes in
Welcome to my page! My name is Nicolas M. and I am a freelancer based in Italy and Mexico. I speak English, French, Italian, and Spanish. Please scroll down to read more about me and the services that I can offer: [Market Research] In the context of working for a Canadian marketing firm. I was tasked with analyzing European and North American markets for their compatibility with South Korean products. In-depth market research on price point, sourcing, product design, and competition were elaborated for high-tech beauty equipment. [E-commerce] I have worked many leaders in the North American e-commerce giants including lululemon athletica and SHOES. My roles have ranged from managing external marketplaces, international supply chain logistics, and analyzing key performance metrics. I have worked in Canada, South Korea and Malaysia. [Customer Service] I have worked in customer service on all channels (email, chat, social media, phone, in-person) including specializing in conflict resolution and B2B accounts. I have done this in both English and French. [Virtual Assistant] I hold a degree in Public Administration and have worked for the Canadian Government as a project officer and as an Immigration Settlement Officer. These experiences have required me to have strong case management skills, great communication, and a high level of organization and professionalism. [Translations FR/EN] I am a native English and French speaker and have Majored in French. My studies have exposed me to industry software and in-depth understanding of linguistic nuances. [Bio] I am trilingual (English/French/Italian) holding a BA in Public Administration (Political Science and French Major), Certificate in Immigration: Laws, Policies and Procedures in Canadian Immigration, and a Career Development Practice Certificate. I am a current MA student in Human Rights and Multi-level Governance at the University of Padua. I have worked in the e-Commerce sector in translations, customer service analytics, payment processor, and marketplace management. Later on, I was employed on a provincially/federally funded project facilitating the integration of newcomers into the Canadian labour market. I evaluated service delivery models and created strategies for optimization. I implemented/analyzed metrics and key performance indicators to compile reports for the Province and Immigration, Refugee, Citizenship Canada. I was a key player in the creation of an international partnership between a Belgian government organization and the BC Hospitality and Tourism Association.
No items

Skills

More than 30 hrs/week

3+ days response time

Browse similar freelancers

Sign up to discuss your project with Nicolas D.