Mayumi C.
TanjayPhilippines
100% Job Success
Top Rated

Virtual Assistant & Cold Caller

Hello! My name is Mayumi Catacutan, a 23-year-old college graduate with a Bachelor's degree in Secondary Education, majoring in Filipino. Recently, I successfully passed the Board Exams for the Licensure Examination for Teachers, obtaining my license as a Professional Teacher. With three years of experience, I have proven myself to be an efficient virtual assistant and cold caller, handling both inbound and outbound calls. On a daily basis, I successfully manage an average of a hundred calls, effectively resolving client issues promptly and smoothly. Additionally, I have contributed to enhancing team performance and maximizing customer satisfaction by strategically managing calls and implementing process improvements. Throughout my three years of experience, I have served as a customer sales representative, addressing inbound calls from customers with order-related concerns. I have also worked as a records retrieval specialist, collaborating with law firms and attorneys to obtain medical documents and records pertaining to patients' healthcare. When the pandemic began, I transitioned to remote work as a virtual assistant, handling various responsibilities such as real estate cold calling, social media management, claims handling, and general virtual assistance for different accounts and campaigns. FEver since, my specialization has centered around being a real estate cold caller and virtual assistant. My main responsibility revolves around reaching out to individuals, asking if they're interested in selling their properties, and collecting relevant information. This data is then passed on to my acquisitions manager to facilitate the closing of deals. I am well-versed in various dialing systems such as Zoho, Phone Burner, and Xencall. Building strong relationships is one of my strengths, not only with customers and leads but also with my colleagues and clients. This ability has been instrumental in identifying potential leads effectively. I believe I have the required experience, skills, and qualities to be a valuable asset to your team. I'm eager to learn and grow within your organization, dedicated to meeting goals and contributing to success. With my knowledge and experience in a similar work environment, I'm confident in my ability to make a positive impact. I look forward to hearing from you soon. Have a great day!

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Skills

  • Real Estate
  • Telemarketing
  • Information Retrieval
  • Medical Records Research
  • Phone Communication
  • Insurance
  • Voice Recording
  • Voice Acting