Edralin E.

Edralin E.


Tech Support & Content Moderation | Microsoft Office, Presentation

My 3 significant years of work experience and multiple skills and qualities make me an ideal candidate for the role. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem-solving. I am responsible for making sure our customers have a great experience. I was able to deliver an exceptional customer experience by responding to inquiries in a timely, effective and accurate manner. I successfully dealt with diverse customers and clients with unique demands. I am skilled in my emotional intelligence and keen to utilize my passion and vast experience in excellent customer service to provide the best possible customer experience for clients and customers. I believe that is the key success of good quality customer service. Also, adept at managing departmental administrative duties as assigned. With international solid and key communication skills and significant insight into global and cultural diversity, I feel that I am a knowledgeable and qualified candidate. Looking forward to a fruitful collaboration with you. Please consider my experience and qualifications for this position: ⦁ Received supervisory calls and managed all assigned client escalations and issues to full resolution. ⦁ Handled priority queues within the Customer Care department including Billing Retention, Level 2 Support, and other escalated situations. ⦁ Strong skills in Salesforce, Zendesk, Freshdesk, NetSuite, MS Office: Excel, Word, Outlook, PowerPoint, Google Sheets, Google Keep, Google Calendar, Desktop Sharing, VoIP, Slack, Microsoft Teams, Google Chat, Trello, ⦁ Provide customer support in a 24/7 service desk support 145 collocation data centers globally with N+1 redundancy and 99.99% uptime ⦁ Enter all requests into online locking ticketing systems for tracking purposes and assign appropriate responsibility for problem resolution via Email, Phone, Google Form, and Customer Portal within established service levels ⦁ Part of specialized team managing orders only for the top accounts: financial services, enterprise, Cloud, and Content Providers ⦁ Directed investigations to verify and resolve customers' complaints. ⦁ Work with the Vendors, Sellers, and Carriers, about customers' inquiries of the products and complaints that are resolved in accordance with Company policies. Regards, Edralin E.
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