Ian M.
Montego Bay, Jamaica
100%
Job Success
Top Rated
Experienced Operations & Customer Service Leader
$10.00/hr
I am a Customer Service Supervisor with over 8 years of experience in managing a project from concept to launch, ensuring it meets milestones, deadlines, and budget requirements. During my tenure at University and throughout my work experience, I learned how companies
targeted demographics and how to respond to the demands of customers. More importantly, I
had the opportunity to work with professionals who taught me how to easily grasp complex
problem solving concepts and at certain times, how to roll with the punches in order to achieve
various objectives.
I have also acquainted myself with a wide range of skills that allow me to blend with the group
or team’s culture and to continuously strive to reach common goals amidst failures and
setbacks.
Work history
Work history
Client Service Representative
Jun 17, 2022
-
Mar 20, 2023
"Ian was a hard worker and dedicated team member for The Wound Pros sales and marketing team. We will recommend him for any future positions he has opportunity for"
Private earnings
Live Chat Operator - Bilingual (English & Spanish)
Jul 19, 2022
-
Present
Job in progress
Private earnings
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Skills
Skills
- Zendesk
- Online Chat Support
- Analytics
- Management Skills
- Customer Satisfaction
- Time Management
- Customer Service
- Customer Experience
- Salesforce CRM
- Customer Support