Archie R.
Davao, Philippines
Rising Talent
System & Support Engineer
$10.00/hr
Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone. Technical support is vital to the ongoing operational efficiency of the company.
Some tasks you may be involved in include:
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs and spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment
Work History
Systems & Support Technician - Level 3 / L3 Agent
Aug 4, 2020
-
Present
Job in progress
Private earnings
Archie R. has more jobs. Create an account to review them
Portfolio
Skills
- Technical Support
- Network Administration
- Email Technical Support
- Linux System Administration
- Phone Support
- Microsoft Office 365 Administration
- Microsoft Exchange Server
- Microsoft Power BI Data Visualization
- Microsoft Power Automate Administration
- Microsoft Teams
- Network Monitoring
- Network Security
Archie R.
Davao, Philippines
Rising Talent
4
Total Jobs
11,671
Total Hours
View profile
All work
System & Support Engineer
Specializes in$10.00/hr
Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone. Technical support is vital to the ongoing operational efficiency of the company.
Some tasks you may be involved in include:
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs and spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment
Work History
Systems & Support Technician - Level 3 / L3 Agent
Aug 4, 2020
-
Present
Job in progress
Private earnings
Archie R. has more jobs. Create an account to review them
Portfolio
Skills
- Technical Support
- Network Administration
- Email Technical Support
- Linux System Administration
- Phone Support
- Microsoft Office 365 Administration
- Microsoft Exchange Server
- Microsoft Power BI Data Visualization
- Microsoft Power Automate Administration
- Microsoft Teams
- Network Monitoring
- Network Security
Hours per week
As Needed - Open to Offers
Associated with
Top Notch Hub
211 hours