Martin M.
NairobiKenya

Account Manager & Customer Success Agent with VA Experience

Welcome to my profile! I am an experienced Account Manager and Customer Success Agent with experience in Virtual Assistance. With over 5 years of industry experience, I bring a unique blend of skills in customer support, project management, and technical proficiency. My expertise includes managing client portfolios, ensuring successful onboarding and adoption of services, and driving customer satisfaction. I am proficient in project management tools like TaskRay, Asana, and Trello and adept at data analysis using Airtable and Google Sheets. Additionally, I have hands-on experience with QA testing tools like Browserstack, LambdaTest, and WebRTC and customer support platforms such as Help Scout, Zendesk, Salesforce, Aircall, Amazon Connect, and Mixmax. I pride myself on my ability to deliver exceptional service, solve complex problems, and exceed client expectations. I am detail-oriented, proactive, and dedicated to ensuring smooth operations and client success. Let's collaborate to achieve your business goals and drive growth together!

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Skills

  • Customer Onboarding
  • Virtual Assistance
  • Executive Support
  • Process Documentation
  • Wix
  • Web Testing
  • IT Support
  • WordPress Plugin
  • Keap