Lucas Henrique d.

4 years of experience as an IT Support Analyst/Customer Success

4 years of experience as an IT Support Analyst. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. All my efforts throughout my career have been to ensure customer satisfaction. I have worked on requirements gathering, a bridge between users and the development team, I traveled around Brazil and abroad in order to approach potential customers and partners, participated in several technology workshops and congresses, and I have applied design-thinking to systematically extract, teach, learn and apply these human-centered techniques to solve problems in a creative and innovative, and so forth.

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  • Agile Project Management
  • IT Support
  • Communication Skills
  • Problem Solving
  • Time Management