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Leslie Mariel R.

Leslie Mariel R.

Santo Domingo, Dominican Republic
50% Job Success

Content Writer & Knowledge Base Creator | Customer Experience | Tech

To tell you a bit about me, I have demonstrated to be a highly motivated and hardworking individual who can offer excellent customer service, time management and organization skills. In terms of my academic background, I have a degree in MSc in Investment and Finance from Middlesex University, a BSc in Economics from SUNY Empire State College and a BA in International Business from Universidad APEC. The customer experience and success fields are ones that I hold very close to my heart, and I've gathered more than 3 years of total experience in customer-facing roles. In 1 of those years, I have worked as a support regional team lead of 20 agents worldwide. I also had the opportunity to work with compliance at an international level, checking companies' legitimacy and individuals from all over the world. I also enjoy creating and clearly outlining new processes/shaping old ones. IT skills include: -Broad and deep analytical knowledge of the most widely used financial databases (Bloomberg, Datastream, Eikon, Capital IQ and SNL) and econometrics software (Stata, Gretl); -Excellent handling of internal communication tools like Slack, Jira, Microsoft Teams and Trello; -Excellent handling of CRMs such as SalesForce and Pipedrive. Also, Intercom, Bria, 8x8 and Zendesk for Customer Service; -Good handling of Quickbooks as accounting software. ------------------------------------------------------------------------------ Me considero una persona muy motivada y trabajadora que puede ofrecer habilidades útiles para su organización, como un excelente servicio al cliente, organización, gestión del tiempo y procesamiento de datos. Estoy graduada con una Maestría en Inversión y Finanzas de la Universidad de Middlesex, una Licenciatura en Economía de SUNY Empire State College y una Licenciatura en Negocios Internacionales de la Universidad APEC. Los campos de customer experience, customer success y conformidad son los que llevo muy cerca de mí, y he acumulado más de 3 años de experiencia total en roles de cara al cliente. En uno de esos años, he trabajado como líder del equipo regional de soporte de 20 agentes en todo el mundo. Mis habilidades de TI: -Conocimiento analítico amplio y profundo de las bases de datos financieras más utilizadas (Bloomberg, Datastream, Eikon, Capital IQ y SNL) y software de econometría (Stata, Gretl); -Excelente manejo de Slack, Jira, Microsoft Teams y Trello; -Excelente manejo de CRMs como SalesForce y Pipedrive. Además, Intercom, Bria, 8x8 y Zendesk para servicio al cliente; -Buen manejo de Quickbooks como software de contabilidad.
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