Emily B.
San MarcosCA
100% Job Success

Detail-oriented academic researcher and product manager

I am an expert in technology product management, biological academic research, and technical writing. I have worked at Cisco Systems for over ten years, have over 15 years of experience in the tech industry as a product and program manager, and am a detail-oriented academic researcher with over ten years of academic research experience. Academic research: • I am passionate about citations, citation format, and references to ensure there is no unsupported claim and that all citations used correspond to the correct reference. I am a diligent proofreader. I am an expert in APA 7. My passion is the creation of accurate, flowing documents that easily translate from one topic to the next. • My current capstone research report to complete my Master of Science in Cyberpsychology contains a detailed SurveyMonkey survey and data analysis in SPSS, atlas.ai, and Speak.ai. I am passionate about qualitative research, quantitative research, data collection, and statistical analyses. • My diverse background includes dual bachelor’s degrees from the University of San Diego with an emphasis in biochemistry and Latin American literature. Product/ Program management • I live and breathe digital touch, automation, and data. My philosophy is to trust but verify. I was a leader within Cisco's Digital Customer Experience organization (DX), responsible for lifecycle journeys and GTM strategies. I am attracted to enabling all digital processes to be easy, intuitive, and data-driven. • I look to unite my experiences integrating big data, e-commerce platforms, and partner-centric APIs with data visualizations, leveraging UX and UI best practices through influence, storytelling, and consensus formation. I can find UX customer pain points and provide solutions through content writing, UX design, or UX workflows. I am skilled in copywriting, proofreading, and SEO recommendations. I am an expert in big data and data visualizations. I advocate for the customer in UX experience and design. • I bring SDLC Management through which I have mapped and owned complete software development life cycles, including journey mapping, requirements gathering, user testing, case studies, feature prioritization and enhancements, GTM strategy, and qualitative and quantitative research conducted in person and virtually. • I bring team leadership. I have built, directly supervised, and mentored multiple teams throughout my career, calling upon my certifications as a SAFe Certified Product Owner and Six Sigma Yellow Belt. I am trained in conflict management and inclusive and restorative communication and directly apply this in daily interactions.
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