Rozina S.
RawalpindiPakistan

CS - Live Chat, eMail & Backoffice VA | Gaming & Telecommunications

This might be a 𝐥𝐞𝐚𝐩 𝐨𝐟 𝐟𝐚𝐢𝐭𝐡; perhaps, 𝐫𝐚𝐧𝐝𝐨𝐦 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞𝐬 that you chose to visit my profile of all the people who applied for your job. Nobody really knows yet. However, what I know is: you're looking for a 𝘀𝘁𝗲𝗹𝗹𝗮𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗴𝗲𝗻𝘁 to free up your time. You know what? 𝐘𝐨𝐮'𝐫𝐞 𝐚𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐩𝐫𝐨𝐟𝐢𝐥𝐞. I'm an extensively 𝙤𝙗𝙨𝙚𝙨𝙨𝙚𝙙, 𝙚𝙖𝙜𝙚𝙧, 𝙬𝙖𝙧𝙢-𝙝𝙚𝙖𝙧𝙩𝙚𝙙, 𝙥𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚, 𝙙𝙚𝙩𝙖𝙞𝙡-𝙤𝙧𝙞𝙚𝙣𝙩𝙚𝙙, and 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗴𝗲𝗻𝘁 with 𝟎𝟑 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in the 𝗴𝗮𝗺𝗶𝗻𝗴 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 and 𝗧𝗲𝗹𝗲𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - 𝗖𝗲𝗹𝗹𝘂𝗹𝗮𝗿 & 𝗪𝗶𝗿𝗲𝗹𝗲𝘀𝘀 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀. Since I am an active 𝗴𝗮𝗺𝗶𝗻𝗴 𝗲𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝘁, I can navigate through Windows and Computers like a 𝓦𝓲𝔃𝓪𝓻𝓭. I am a 𝙛𝙖𝙨𝙩 𝙡𝙚𝙖𝙧𝙣𝙚𝙧 with an undergraduate degree in 𝘾𝙤𝙢𝙥𝙪𝙩𝙚𝙧 𝙎𝙘𝙞𝙚𝙣𝙘𝙚. ☛ 𝗦𝗸𝗶𝗹𝗹𝘀, 𝗔𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 & 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀 ✤ 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 | General Inquiries | Inbound Sales | Complaints | Escalations | Refunds, Replacements & Disputes ✤ Responding to Live Chats & eMails from new leads and 𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗶𝗻𝘁𝗼 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 | friendly & super-fast manner ✤ 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (Sending eMails, Creating Newsletter, eMail Reach Out) ✤ 𝗩𝗔 𝘁𝗮𝘀𝗸𝘀 (Admin task, Data Entry, Extensive Research) ✤ 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, 𝗚-𝗦𝘂𝗶𝘁𝗲, 𝗦𝗹𝗮𝗰𝗸, 𝗧𝗿𝗲𝗹𝗹𝗼, 𝗭𝗼𝗼𝗺, 𝗛𝘂𝗯𝘀𝗽𝗼𝘁, 𝗠𝗼𝗻𝗱𝗮𝘆.𝗰𝗼𝗺, 𝗲𝘁𝗰 ✤ Experienced in training and assisting new agents ✤ 𝗧𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝘁 | Windows & Mac-OS | Software & Hardware ✤ 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗔𝗽𝘁𝗶𝘁𝘂𝗱𝗲 & 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘁𝗶𝗲𝘀: Resourceful | Highly Organized | Time management | Team player | Fast learner | Resourceful | 𝗖𝗮𝗻-𝗱𝗼 𝗮𝘁𝘁𝗶𝘁𝘂𝗱𝗲 | Can work well with Autonomy | finding answers for myself and 𝘁𝗮𝗸𝗶𝗻𝗴 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗶𝗻𝘁𝗼 𝗺𝘆 𝗼𝘄𝗻 𝗵𝗮𝗻𝗱𝘀 ☛ Past Projects/Niche ✤ 𝗚𝗮𝗺𝗲𝘀, 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗴𝗮𝗺𝗶𝗻𝗴 𝘀𝘁𝗼𝗿𝗲𝘀 ✤ 𝗧𝗲𝗹𝗲𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 | 𝗔𝗟𝗗𝗜𝗺𝗼𝗯𝗶𝗹𝗲 (𝗧𝗲𝗹𝘀𝘁𝗿𝗮’𝘀 𝟱𝗚, 𝟰𝗚, 𝗮𝗻𝗱 𝟯𝗚 𝗺𝗼𝗯𝗶𝗹𝗲 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝘀) ✤ 𝗧𝗲𝗰𝗵 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗧𝗲𝗹𝗲𝗻𝗼𝗿, 𝗣𝗞 ☛ What am I looking for? Looking for a reliable company where I can offer my customer support services so that the 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗰𝗮𝗻 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 further, 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐢𝐧𝐠 𝐚𝐥𝐥 𝐨𝐟 𝐮𝐬. Although, with little to no supervision, I can learn almost any project. But I would give preference to the following niches: (1) 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗿𝗲𝗹𝗮𝘁𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗴𝗮𝗺𝗶𝗻𝗴 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, (𝟮) 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀, (𝟯) 𝗠𝗼𝗯𝗶𝗹𝗲 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀, (𝟰) 𝗖𝗿𝘆𝗽𝘁𝗼𝗰𝘂𝗿𝗿𝗲𝗻𝗰𝘆, (𝟱) 𝗪𝗲𝗯 𝟯.𝟬

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Skills

  • Product Onboarding
  • Customer Feedback Documentation
  • Zendesk
  • Gorgias
  • Customer Satisfaction
  • Email Communication
  • Crisp
  • G-Cloud