Microsoft Excel is a proprietary commercial spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications. wikipedia.org

A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. wikipedia.org

Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimizing a company's business processes. wikipedia.org

Leadership of a group of people with different functional expertise working toward a common goal.

Program management is the process of managing several related projects, often with the intention of improving an organization's performance. wikipedia.org

Process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives. wikipedia.org

IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.

The Microsoft Bot Framework is a powerful set of services, tools, and SDKs that provides a rich foundation or framework for developers to build and connect intelligent bots wikipedia.org

Data modeling in software engineering is the process of creating a data model for an information system by applying formal data modeling techniques.

Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching in telephone networks, steering and stabilization of ships, aircraft and other applications with minimal or reduced human intervention. wikipedia.org

A primary goal of data visualization is to communicate information clearly and efficiently to users via the information graphics selected, such as tables and charts. Effective visualization helps users in analyzing and reasoning about data and evidence. wikipedia.org

Microsoft Windows is a series of graphical interface operating systems developed, marketed, and sold by Microsoft. wikipedia.org