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Ro H.

Ro H.

Los Angeles, CA
99% Job Success
Top Rated

Community Management & Community Operations Consultant

Specializes in Community Management
I'm an online community manager, specializing in creating and cultivating authentic, engaged, and empowered online communities! As a community consultant, I lead online community efforts that encompass every aspect of the member experience, including community onboarding, community operations (and SOP's), strategy, engagement, community platform selection/setup, membership program management, online event programming, & so much more! Read more about my experience below... 🔥 I CAN LEAD YOUR... - Community Strategy (especially if you're in need of a Fractional Chief Community Officer) - Membership programs, volunteer programs - Influencer & creator programs - Forum moderation - Training efforts to establish community best practices within your teams - Community management needs, including community engagement and support - Content planning - Online event programming - Community platform selection, and non-technical platform setup & implementation - Community launch efforts, including new member onboarding - Community operations, team hiring, training, department reorganization - Incorporate your social media goals into a broader community strategy - Community KPI's and reporting 🔥 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT? + I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically. + I not only keep up on community marketing trends, but I'm also experienced with almost every community platform imaginable, including Slack, Discourse, Discord, Mighty Networks, Circle (circle.so), Mobilize, Bettermode (prev. Tribe.so), Facebook Groups, and more. I can also help guide you through enterprise community solutions, like Vanilla forums, Insided, and Higherlogic. + I've led large teams of community managers across the globe, and have experience working with smaller cross-functional teams, too. + I elevate communities of all sizes and stages of growth. I've launched, grown, and managed communities for small startups to multinational brands, and across various industries. I've even worked with internal Meta (Facebook) teams on their Facebook group communities! + I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. + I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too! + I'm not a "rock star" or "ninja" or any of those buzzwords. I'm what you'd call a "full-stack" community consultant, as I'm highly skilled in everything that creates an invaluable community experience. 🔥 NEED ADVICE IMMEDIATELY? Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one! + Get guidance on any of my specialties above + Use the time to brainstorm with a community pro + Gain insight on community platforms & tools. + Leverage my knowledge to create processes & workflows + Use my expertise to help hire or manage a community team + Discuss larger or long term community projects you need my help with 👋🏾 IMPORTANT NOTES ON DIVERSITY AND INCLUSION: I prioritize projects where I can work with teams and brands that embrace diversity. As a Black neurodivergent woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups. WHAT I AM NOT: I am not a social media manager, thus I am not currently accepting social media projects that are limited to scheduling and posting content on your social platforms. Please instead seek out a "social media manager" which is a better fit for those needs. If, however, you're in need of a strategy that aligns with or encompasses your community efforts, I'm happy to help! Other Tools & Platforms I'm experienced with: Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite, Airtable, Webflow, Mailchimp, Instagram, Twitter, Reddit, TikTok, Facebook (business pages, creator studio), YouTube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, GIF makers, Zendesk, Chat Support, and automation tools like Zapier.
Rating is 5 out of 5.
5.00 Oct 16, 2020 - Nov 10, 2020

"HIRE RO. She is professional, fast, organized, and super easy to work with. Not only was the project completed successfully, but it was also fun working with her. And, she blew me away with the videos she made for me to teach me how to use everything she set up."

Private earnings
Rating is 5 out of 5.
5.00 Mar 7, 2020 - Apr 1, 2020

"Great job!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 19, 2019 - Dec 11, 2019

"Ro was absolutely 100% pro. If you need help with your Community she has ideas and she implements them-and they work!"

Private earnings
Rating is 5 out of 5.
5.00 Sep 30, 2019 - Oct 22, 2019

"One of my favorite contractors here. Thank you!!"

Private earnings
Rating is 5 out of 5.
5.00 Jul 6, 2017 - Jan 26, 2018

"Ro was awesome to work with. I was immediately impressed with the skills that she brought to the task of setting up a community management program for our brand. She quickly learned a new industry and give me and the team confidence that she could interact directly with our target audiences on behalf of the company. She has great judgement, is a great writer and fun to talk with on a weekly basis. I would definitely hire her again. Thanks Ro!"

Private earnings
Rating is 5 out of 5.
5.00 Jun 4, 2013 - Nov 7, 2013
Private earnings
Rating is 5 out of 5.
5.00 Sep 6, 2012 - Dec 20, 2012

"Rochelle does a great job and is a pleasure to work with."

Private earnings

Skills & expertise

Community Management Services

  • Social Media Management
  • Community Moderation
  • Community Guidelines
  • Customer Support
  • Customer Engagement
  • Community Engagement
  • Community Strategy
  • Community Management
  • Event Planning
  • Content Moderation
  • Community Outreach

Community Management Tools

  • Sprout Social
  • HootSuite
  • Invision Community
Other skills
Community Management Software Community Goals & KPIs Customer Experience New Member Onboarding Consultation Session Customer Feedback Documentation Slack Storytelling Team Management Leadership Skills Customer Experience Management Software

Get started working with Ro quickly with these predefined projects.

Get started working with Ro quickly with these predefined projects.

You will get A Mighty Networks Setup (excluding courses)

From $400
5 days delivery

You will get a Community Consulting Session! Get help with your community Q's asap!

From $50
7 days delivery

You will get A Community Platform Comparision (Shortlist)

From $300
4 days delivery

You will get A Community Engagement Plan for your online community!

From $300
4 days delivery

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