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Ro H. Status: Offline
Los Angeles, CA
100% Job Success
Top Rated Plus

Expert Community Manager: Launch, Engagement, Retention, Support, Ops

Specializes in Community Management
I'm an online community manager, specializing in creating and cultivating authentic, engaged, and empowered online communities. I've led online community efforts that encompass every aspect of the member experience, including community onboarding, community operations (and SOP's), strategy, engagement, retention, community platform selection/setup, membership program management, online event programming, & so much more! Read more about my community building experience below... 🔥 EXPERIENCED IN THESE COMMUNITY PLATFORMS... - Circle.so - Mighty Networks - Skool - Heartbeat - Discourse - Bettermode (prev Tribe.so) - Khoros - Forums - Facebook Groups - Buddypress (Wordpress backend) - and more! 🔥 I CAN LEAD YOUR... - Community Strategy (especially if you're in need of a Fractional Chief Community Officer) - Membership programs, volunteer programs - Influencer & creator programs - Forum moderation - Training efforts to establish community best practices within your teams - Community management needs, including community engagement and support - Content planning - Online event programming - Community platform selection, and non-technical platform setup & implementation - Community launch efforts, including new member onboarding - Community operations, team hiring, training, department reorganization - Community KPI's and reporting 🔥 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT? + I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically. + I not only keep up on community marketing trends, but I'm also experienced with almost every community platform imaginable and I can also help guide you through enterprise community solutions, like Vanilla forums, Insided, and Higherlogic. + I've led large teams of community managers across the globe, and have experience working with smaller cross-functional teams, too. + As a community consultant, I elevate communities of all sizes and stages of growth. I've launched, grown, and managed communities for small startups to multinational brands, and across various industries. I've even worked with internal Meta (Facebook) teams on their Facebook group communities! + I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. + I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support. + I'm not a "rock star" or "ninja" or a fan of buzzwords. I'm just highly skilled in everything that creates an invaluable community experience. 🔥 NEED ADVICE IMMEDIATELY? Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one! + Get guidance on any of my specialties above + Use the time to brainstorm with a community pro + Gain insight on community platforms & tools. + Leverage my knowledge to create processes & workflows + Use my expertise to help hire or manage a community team + Discuss larger or long term community projects you need my help with 👋🏾 IMPORTANT NOT ON CULTURE I LOVE projects where I can work with teams and brands that embrace diversity, wellness, and work/life balance. I'm especially eager to work with brands & teams that are age-diverse, neurodiverse, and BIPOC inclusive. WHAT I AM NOT: I am not a social media manager, thus I am not currently accepting social media projects that are limited to scheduling and posting content on your social platforms. Please instead seek out a "social media manager" which is a better fit for those needs. Other Tools & Platforms I'm experienced with: Slack, Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite, Airtable, Webflow, Mailchimp, Instagram, Twitter, Reddit, TikTok, Facebook (business pages, creator studio), YouTube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, GIF makers, Zendesk, Drift, Chat Support tools, and automation tools like Zapier.
Work history

Skills & expertise

Community Management Tools

  • Sprout Social
  • HootSuite
  • Invision Community

Community Management Services

  • Community Moderation
  • Community Guidelines
  • Customer Support
  • Customer Engagement
  • Community Engagement
  • Community Strategy
  • Community Management
  • Event Planning
  • Content Moderation
  • Community Outreach
Other skills
  • Community Management Software
  • Community Goals & KPIs
  • Customer Experience
  • New Member Onboarding
  • Consultation Session
  • Customer Feedback Documentation
  • Slack
  • Storytelling
  • Team Management
  • Leadership Skills
  • Customer Experience Management Software

Get started working with Ro quickly with these predefined projects.

Get started working with Ro quickly with these predefined projects.

You will get a Community Consulting Session! Get help with your community Q's asap!

From $50
7 days delivery

You will get A Community Platform Comparision (Shortlist)

From $300
4 days delivery

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