English is a West Germanic language that was first spoken in early medieval England and is now a global lingua franca. wikipedia.org

Arabic is a name applied to the descendants of the Classical Arabic language of the 6th century CE. This includes both the literary language and the spoken Arabic varieties, spoken in a wide arc of territory stretching across the Middle East and North Africa. wikipedia.org

Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California. wikipedia.org

A sale is the act of selling a product or service in return for money or other compensation. It is an act of completion of a commercial activity. wikipedia.org

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. wikipedia.org

Customer retention agents work with existing customers to retain their business through probing, effective listening, building value, and overcoming objectives. wikipedia.org