Muhammad Faizan S.
Rawalpindi, Pakistan
100%
Job Success
Top Rated Plus
Customer Service Specialist | Software Renewal & Billing | Admin Pro
$15.00/hr
With a comprehensive 5-year track record and a Bachelor's degree in Business Management, I specialize in customer service, support, and software renewal billing. My experience spans a range of sectors, with a notable emphasis on telecommunications and software renewal processes.
Key Qualities and Skills:
Software Renewal Billing: Adept at managing and streamlining software renewal processes, ensuring timely and accurate billing.
Communication Mastery: Proficient in interfacing with clients through calls, emails, and video meetings.
Tailored Customer Support: I prioritize understanding each customer's unique needs and delivering personalized solutions.
Technical Proficiency: Well-versed in using various CRMs to manage customer and billing information.
Time Management: Recognized for my punctuality and ability to handle time-sensitive tasks efficiently.
Tools & Platforms:
CRMs: Salesforce, NetSuite, Zendesk.
Communication: Microsoft Teams, Slack, RingCentral, GoToMeeting, Zoom Meeting.
Document Management: Google Suite, MS Office, LinkSquares.
Driven by a passion for addressing client needs and overcoming challenges, I'm keen to collaborate and contribute to your team's success.
Work history
Work history
Renewals & Billing Administrator needed to review contracts and bill software renewals - Upwork enterprise client
5.00
Dec 8, 2021
-
Nov 7, 2022
Private earnings
Admin Support for Monitoring Incoming Leads and Immediate Follow Up
5.00
Feb 28, 2022
-
Apr 4, 2022
"Faizan was attentive to detail, punctual, picked things up very quickly, and executed the responsibilities of the position perfectly. He was respectful in asking questions when he had them, and…
Private earnings
Data Entry
4.55
Aug 2, 2021
-
Dec 20, 2021
"Muhammad was great to work with, very well spoken and fluent in English. Completed task on time. Communication was top notch and willing to learn new task. Highly recommended!"
Private earnings
Rockstar Sales Representative
5.00
Apr 9, 2021
-
Jul 15, 2021
"He's a very good worker & cold-caller, has high self-initiative in getting things done. If you assign a task, he's going to get it done!"
Private earnings
Real Estate Investing administrator
4.60
Apr 7, 2021
-
Apr 27, 2021
Private earnings
Part-time Renewal Operations Specialist - Upwork enterprise client
Mar 5, 2024
-
Present
Job in progress
Private earnings
Renewals & Billing Administrator needed to review contracts and bill software renewals
Nov 7, 2022
-
Present
Job in progress
Private earnings
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Skills
Skills
- Google Workspace
- Interpersonal Skills
- Salesforce CPQ
- Answered Ticket
- Product Knowledge
- Communication Etiquette
- Communications
- Salesforce
- Finance & Accounting
- Office 365
- Salesforce Lightning
Project catalog
Get started working with Muhammad Faizan quickly with these predefined projects.
Get started working with Muhammad Faizan quickly with these predefined projects.
You will get the highest standard of customer service that your clients deserve.
From $64
1 day delivery