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Lovely B.

Lovely B.

General Trias, Philippines
Job Success

Live Chat and Email Support | Data Entry and Admin VA

I have been in the Customer Service Field since 2015. I worked as a Live Chat and Email support for Saas Company's cloud telephony system, supporting businesses worldwide for two years. I also supported US and Australian telecommunications companies (Sprint and Telstra) for four years in a call center company. I was assigned to multiple departments such as Customer Service, Technical Support, Complaints, Portability, Customer Experience, and Quality Assurance Team. As a QA specialist, I learned advanced excel skills, data scraping, reporting, analytics, call, and chat evaluation, coaching, and transcriptions. I can do tasks quickly with maximum accuracy. I'm keen on details and work fast, especially if it involves Excel data. I am driven to provide an efficient customer experience and high quality of work. I do all things at my best.
Rating is 5 out of 5.
5.00 Jan 23, 2021 - Jul 5, 2021

"Great agent in our team! Very reliable, serious and involved. It was a real pleasure to work together! I fully recommend and wish a lot of good things!"

Private earnings
Rating is 5 out of 5.
5.00 Jan 16, 2021 - Jan 22, 2021

"Lovely did a great job, Completed the task 100% and extremely fast,"

Private earnings
Nov 8, 2019 - Oct 9, 2020

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Nov 19, 2019 - Sep 18, 2020
Private earnings
Rating is 4.05 out of 5.
4.05 Jul 27, 2019 - Aug 24, 2019

"Completed good work, she has a drive but it seemed that she had a lot going on during the job she was assigned which hindered full completion it seemed. I would recommend her however, the quality of work is great."

Private earnings
Rating is 5 out of 5.
5.00 May 8, 2019 - May 9, 2019

"It is always great working with her."

Private earnings
Rating is 5 out of 5.
5.00 May 7, 2019 - May 9, 2019

"Very smooth and hassle-free experience. Highly recommended."

Private earnings
Rating is 5 out of 5.
5.00 May 6, 2019

"Amazing experience."

Private earnings
Lovely B. has more jobs. Create an account to review them

Portfolio

Customer Success
Customer Success
Operations Performance Insight
Operations Performance Insight
Want to see more? Create Account

Skills

Lovely B.

Lovely B.

General Trias, Philippines
Job Success
12
Total Jobs
5,642
Total Hours

View profile

Live Chat and Email Support | Data Entry and Admin VA

Specializes in
I have been in the Customer Service Field since 2015. I worked as a Live Chat and Email support for Saas Company's cloud telephony system, supporting businesses worldwide for two years. I also supported US and Australian telecommunications companies (Sprint and Telstra) for four years in a call center company. I was assigned to multiple departments such as Customer Service, Technical Support, Complaints, Portability, Customer Experience, and Quality Assurance Team. As a QA specialist, I learned advanced excel skills, data scraping, reporting, analytics, call, and chat evaluation, coaching, and transcriptions. I can do tasks quickly with maximum accuracy. I'm keen on details and work fast, especially if it involves Excel data. I am driven to provide an efficient customer experience and high quality of work. I do all things at my best.
Rating is 5 out of 5.
5.00 Jan 23, 2021 - Jul 5, 2021

"Great agent in our team! Very reliable, serious and involved. It was a real pleasure to work together! I fully recommend and wish a lot of good things!"

Private earnings
Rating is 5 out of 5.
5.00 Jan 16, 2021 - Jan 22, 2021

"Lovely did a great job, Completed the task 100% and extremely fast,"

Private earnings
Nov 8, 2019 - Oct 9, 2020

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Nov 19, 2019 - Sep 18, 2020
Private earnings
Rating is 4.05 out of 5.
4.05 Jul 27, 2019 - Aug 24, 2019

"Completed good work, she has a drive but it seemed that she had a lot going on during the job she was assigned which hindered full completion it seemed. I would recommend her however, the quality of work is great."

Private earnings
Rating is 5 out of 5.
5.00 May 8, 2019 - May 9, 2019

"It is always great working with her."

Private earnings
Rating is 5 out of 5.
5.00 May 7, 2019 - May 9, 2019

"Very smooth and hassle-free experience. Highly recommended."

Private earnings
Rating is 5 out of 5.
5.00 May 6, 2019

"Amazing experience."

Private earnings
Lovely B. has more jobs. Create an account to review them

Portfolio

Customer Success
Customer Success
Operations Performance Insight
Operations Performance Insight
Want to see more? Create Account

Skills

As Needed - Open to Offers

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