Geovany L.
MexicaliMexico

Bilingual translator CSR

EXPERIENCE 09/17 – CURRENT DISPATCHER-DATA ENTRY, VIASAT Schedule appointments, create route, assign work orders to tech and troubleshoot issues with logins among other smaller tasks DATES FROM JUL. – 2014 – TO SEP. - 2017 SUPERVISOR, SANCO BUSINESS SOLUTIONS First as an Agent working on the Home Mortgage Industry was to cold call customer to provide information about our clients refinancing programs and offering the best options according to their situation, very familiar with FHA, Jumbo Loans, Reverse Mortgage and more that involve bank loans, as a Supervisor was to manage an array of different clients and products, making sure daily goals were met, providing feedbacks and help to have highest customer service satisfaction in both ends (clients and customers) DATES FROM AUG, - 2009 – TO JUL. - 2014 CSR, TELVISTA Working at Telvista as a CSR for companies like Western Union creating MTOP (Money Transfer Over the Phone), collecting payments for companies across the nation such Florida Power and Light, Pacific Gas & Electric, Birmingham Water CO and more, As an AT&T agent I was providing Tech Support helping customer to create account profile, connect new devices, help customer set up Static IP for cameras and equipment and more. SKILLS • Driven to provide best customer service experience • Active Listening • Fast Learner • Patient with elderly or non-computer savvy customers • Daily Goals are priority • Open to big challenge • Work with platforms like Velocify, Five9 and 8X8 NOTE: if need it, there is a full scale call center facility fully equipped and staff available

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Skills

  • Quality Control
  • Communications
  • Phone Communication