Ronnel Dela R.

Ronnel Dela R.

RizalPhilippines

Senior Desktop Engineer

I'm an experienced Senior Desktop Engineer who does Project Management, Servers and Supporting VVIP Users in the company. •Manage RO Server Security Patching, Cloud Server Centralization & Migration •Manage Active Directory, such as Domain ID creation / deletion / modification and shared folder permission / access rights. •Project Lead for M365 rollout. •OSD and Autopilot Deployment. •To provide the user with basic training on M365, OneDrive and MS Teams. •Setup and Configure MS Teams Room. •Skype to Teams migration project lead. •Provide level 1 business application support thru incident management (Service Now) and supported ticket resolution SLA. •Daily end client IT issues support, To maintain hardware and resolve problems either through personal action, escalation to the next level or by organizing resolution through a third party. •To plan contingency and support robustness from users IT support perspective. •Ensure all VPN/Zscaler app, internet, mobile, emails are in good working condition at all times and prior to SVP travel schedules. •To respond to requests for equipment set up for meetings and presentations. •To provide PC and peripheral set up support to country projects with an IS element. •Documenting any fixes or troubleshooting steps to ensure procedural consistency and timely resolution of all logged issues accordingly to commit with SLA. •Handle VIP & VVIP support and Level 2 support escalated by Desktop Engineer & Helpdesk. •To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement. •To ensure the functionality and accessibility of all IT peripherals and handle any Mobile related issues with Mobile Provider. •Provide break fix end client related issues or interim solution if problem cannot be fixed immediately. •Provide level 2 support for technical escalation. •Assist service support analyst in hardware and software inventory records management. •To respond to requests for equipment set up for Townhall/Kickoff presentations. •Maintain proper documentation on Software and Hardware Inventory •Problem escalation
Ronnel Dela R.

Ronnel Dela R.

RizalPhilippines

Senior Desktop Engineer

Specializes in
I'm an experienced Senior Desktop Engineer who does Project Management, Servers and Supporting VVIP Users in the company. •Manage RO Server Security Patching, Cloud Server Centralization & Migration •Manage Active Directory, such as Domain ID creation / deletion / modification and shared folder permission / access rights. •Project Lead for M365 rollout. •OSD and Autopilot Deployment. •To provide the user with basic training on M365, OneDrive and MS Teams. •Setup and Configure MS Teams Room. •Skype to Teams migration project lead. •Provide level 1 business application support thru incident management (Service Now) and supported ticket resolution SLA. •Daily end client IT issues support, To maintain hardware and resolve problems either through personal action, escalation to the next level or by organizing resolution through a third party. •To plan contingency and support robustness from users IT support perspective. •Ensure all VPN/Zscaler app, internet, mobile, emails are in good working condition at all times and prior to SVP travel schedules. •To respond to requests for equipment set up for meetings and presentations. •To provide PC and peripheral set up support to country projects with an IS element. •Documenting any fixes or troubleshooting steps to ensure procedural consistency and timely resolution of all logged issues accordingly to commit with SLA. •Handle VIP & VVIP support and Level 2 support escalated by Desktop Engineer & Helpdesk. •To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement. •To ensure the functionality and accessibility of all IT peripherals and handle any Mobile related issues with Mobile Provider. •Provide break fix end client related issues or interim solution if problem cannot be fixed immediately. •Provide level 2 support for technical escalation. •Assist service support analyst in hardware and software inventory records management. •To respond to requests for equipment set up for Townhall/Kickoff presentations. •Maintain proper documentation on Software and Hardware Inventory •Problem escalation
Less than 30 hrs/week