Joao Carlos R.
Florianopolis, Brazil
Customer Service | Virtual Assistant
$9.00/hr
Hello there! :)
Do you need to build a relationship with your customer, strengthen your brand, improve their engagement with the product, retain them in your sales base, boosting your revenue creation?
Having a positive relationship with your client, understanding their pain and needs, and making their life easier with your company are necessary steps to keep your business growing and generating even more recurring revenue. Doing so reduces your expenses with acquiring new clients by up to 5 at 7 times its cost, it gives you time and capital to allocate to other activities/products that can generate even more revenue and increase your customer base.
-------- What do I do to achieve your client's success? --------
🔹 Qualified Support client;
🔹 Structuring and analysis of customer satisfaction metrics:
▪️ NPS ( Net Promoter Score )
▪️ CSAT ( Customer Satisfaction Score )
▪️ Churn Rate
▪️ CES ( Customer Effort Score )
🔹 Customer engagement actions;
🔹 Onboarding your products to customers;
🔹 Proactivity to solve problems
🔹 All kinds of Office service
-------- What does it bring to your business? --------
⭐ A satisfied customer that recommends your brand to other consumers
⭐ Measuring your customer's success helps you:
Reduce your churn rate
Significantly grow your expansion rate (UpSell / Crossell)
⭐ Increase the customer's lifetime value
⭐ Cost reduction in acquiring new customers
Usage tools:
▪️ Intermediate Microsoft Office package
▪️ Intermediate Google office (Sheets/Presentation/Doc)
▪️ Google Forms / TypeForm
▪️ Slack / WhatsApp / E-mail
▪️ AirTable
▪️ Trello
▪️ Zoom/ Google Meet
▪️ Email marketing
Be ready to succeed with your client and grow your business! 📈
For more details, send me a message. Let's make contact! :)
Work History
Record video
5.00
Nov 1, 2022
-
Nov 23, 2022
"I would like to thank you for the service provided in relation to the recording of my meetings, the organization of my files and for finishing before the deadline. If it weren't for that, it would certainly be lost! So just gratitude."
Private earnings
Joao Carlos R. has more jobs. Create an account to review them
Portfolio
Skills
- Customer Support
- Data Entry
- Customer Service
- Virtual Assistant
- Online Chat Support
- Startup Company
- Online Research
- Administrative Support
- Customer Experience
- Communication Skills
Joao Carlos R.
Florianopolis, Brazil
1
Total Jobs
Customer Service | Virtual Assistant
Specializes in$9.00/hr
Hello there! :)
Do you need to build a relationship with your customer, strengthen your brand, improve their engagement with the product, retain them in your sales base, boosting your revenue creation?
Having a positive relationship with your client, understanding their pain and needs, and making their life easier with your company are necessary steps to keep your business growing and generating even more recurring revenue. Doing so reduces your expenses with acquiring new clients by up to 5 at 7 times its cost, it gives you time and capital to allocate to other activities/products that can generate even more revenue and increase your customer base.
-------- What do I do to achieve your client's success? --------
🔹 Qualified Support client;
🔹 Structuring and analysis of customer satisfaction metrics:
▪️ NPS ( Net Promoter Score )
▪️ CSAT ( Customer Satisfaction Score )
▪️ Churn Rate
▪️ CES ( Customer Effort Score )
🔹 Customer engagement actions;
🔹 Onboarding your products to customers;
🔹 Proactivity to solve problems
🔹 All kinds of Office service
-------- What does it bring to your business? --------
⭐ A satisfied customer that recommends your brand to other consumers
⭐ Measuring your customer's success helps you:
Reduce your churn rate
Significantly grow your expansion rate (UpSell / Crossell)
⭐ Increase the customer's lifetime value
⭐ Cost reduction in acquiring new customers
Usage tools:
▪️ Intermediate Microsoft Office package
▪️ Intermediate Google office (Sheets/Presentation/Doc)
▪️ Google Forms / TypeForm
▪️ Slack / WhatsApp / E-mail
▪️ AirTable
▪️ Trello
▪️ Zoom/ Google Meet
▪️ Email marketing
Be ready to succeed with your client and grow your business! 📈
For more details, send me a message. Let's make contact! :)
Work History
Record video
5.00
Nov 1, 2022
-
Nov 23, 2022
"I would like to thank you for the service provided in relation to the recording of my meetings, the organization of my files and for finishing before the deadline. If it weren't for that, it would certainly be lost! So just gratitude."
Private earnings
Joao Carlos R. has more jobs. Create an account to review them
Portfolio
Skills
- Customer Support
- Data Entry
- Customer Service
- Virtual Assistant
- Online Chat Support
- Startup Company
- Online Research
- Administrative Support
- Customer Experience
- Communication Skills
Hours per week
More than 30 hrs/week