Rohit D.

Rohit D.

NoidaIndia

Sr Tech Support Engineer

ROLES AND RESPONSIBILITIES: • Meet Support KPIs (time to resolution/escalation, response time and customer updates); • Establishing effective relationships with customers, gaining their trust and respect; • Contributing to the shared knowledge base and maintaining technical knowledge; • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Providing world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved • Support a new software product from its very beginning: writing technical documentation, providing training for new support engineers and system administrators on the customer side
Rating is 5 out of 5.
5.00 Apr 22, 2020 - Jul 8, 2022

"Robit was a great asset to the team, thank you very much for your time and dedication all this time. We wish you the best!"

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Portfolio

about Idemia devices
about Idemia devices
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Rohit D.

Rohit D.

NoidaIndia
1
Total Jobs
5,409
Total Hours

View profile

Sr Tech Support Engineer

Specializes in
ROLES AND RESPONSIBILITIES: • Meet Support KPIs (time to resolution/escalation, response time and customer updates); • Establishing effective relationships with customers, gaining their trust and respect; • Contributing to the shared knowledge base and maintaining technical knowledge; • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Providing world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved • Support a new software product from its very beginning: writing technical documentation, providing training for new support engineers and system administrators on the customer side
Rating is 5 out of 5.
5.00 Apr 22, 2020 - Jul 8, 2022

"Robit was a great asset to the team, thank you very much for your time and dedication all this time. We wish you the best!"

Private earnings

Rohit D. has more jobs. Create an account to review them

Portfolio

about Idemia devices
about Idemia devices
Want to see more? Create Account
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