Sagar S.

Sagar S.

TorontoCanada

Certified Expert ServiceNow Developer/Administrator

I am Certified ServiceNow Expert having vast hands on experience. I have a thorough knowledge of ServiceNow and experienced in developing several custom appications along with several ITSM processes like Incident, Change, Problem, Knowledge. Also I have good knowledge of Service Portal and developing sites with in ServiceNow for End User intractions. • Consultation, Implementation, design and development. • A ServiceNow Technology Integrator with experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System. • Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements. • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements. • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc... • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. • Knowledge of working with different kind of scripts in ServiceNow and their order of execution. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience on creation of catalog items, wizards, record producers, interceptors, user guide. • Working on creation and customization of complex workflows and custom workflow activities. • Worked with transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers to manage business needs and handle background work. • Working with complex UI customization, BMC map customization and UI macros. • Expertise in writing SQL Queries, Dynamic-queries, sub-queries and complex joins for generating Complex Stored Procedures, Triggers, User-defined Functions, Views and Cursors. • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad. • Experience with implementing configurable SLA management and License management. • Developing Functional and Technical Specifications and provide User Training. Integrations Done: • ServiceNow - Web service integration (inbound and outbound) with third party application such as netcool Tool, isac, Demax, Telaris etc. • CMS integration through UI pages with Mind Align communicator and user complaint site (Assist). • Virtual Agent, Agent workspace • Integration with processors and URL with Avaya business communication system. • LDAP integration. • Email integration. • Certified HRSD, ITSM, SecOPS, Security Incident Response, CSM, Application Developer.
Jun 20, 2017 - Present

Job in progress

Private earnings

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Portfolio

Integrated with C# application for reporting
Integrated with C# application for reporting
ServiceNow Implementation
ServiceNow Implementation
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Get started working with Sagar quickly with these predefined projects.

Get started working with Sagar quickly with these predefined projects.

You will get your business process developed into ServiceNow with best practices.

From $2,000
15 days delivery
Sagar S.

Sagar S.

TorontoCanada
6
Total Jobs
263
Total Hours

View profile

Certified Expert ServiceNow Developer/Administrator

Specializes in
I am Certified ServiceNow Expert having vast hands on experience. I have a thorough knowledge of ServiceNow and experienced in developing several custom appications along with several ITSM processes like Incident, Change, Problem, Knowledge. Also I have good knowledge of Service Portal and developing sites with in ServiceNow for End User intractions. • Consultation, Implementation, design and development. • A ServiceNow Technology Integrator with experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System. • Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements. • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements. • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc... • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. • Knowledge of working with different kind of scripts in ServiceNow and their order of execution. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience on creation of catalog items, wizards, record producers, interceptors, user guide. • Working on creation and customization of complex workflows and custom workflow activities. • Worked with transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers to manage business needs and handle background work. • Working with complex UI customization, BMC map customization and UI macros. • Expertise in writing SQL Queries, Dynamic-queries, sub-queries and complex joins for generating Complex Stored Procedures, Triggers, User-defined Functions, Views and Cursors. • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad. • Experience with implementing configurable SLA management and License management. • Developing Functional and Technical Specifications and provide User Training. Integrations Done: • ServiceNow - Web service integration (inbound and outbound) with third party application such as netcool Tool, isac, Demax, Telaris etc. • CMS integration through UI pages with Mind Align communicator and user complaint site (Assist). • Virtual Agent, Agent workspace • Integration with processors and URL with Avaya business communication system. • LDAP integration. • Email integration. • Certified HRSD, ITSM, SecOPS, Security Incident Response, CSM, Application Developer.
Jun 20, 2017 - Present

Job in progress

Private earnings

Sagar S. has more jobs. Create an account to review them

Portfolio

Integrated with C# application for reporting
Integrated with C# application for reporting
ServiceNow Implementation
ServiceNow Implementation
Want to see more? Create Account

Get started working with Sagar quickly with these predefined projects.

Get started working with Sagar quickly with these predefined projects.

You will get your business process developed into ServiceNow with best practices.

From $2,000
15 days delivery
More than 30 hrs/week